Faith Recruitment Ltd
Customer Service Coordinator
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Customer Service Coordinator
Location: Woking Salary: £25,184.25 per annum
About the Role
To deliver excellent customer service by handling enquiries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Respond to customer enquiries via phone, email, and other communication channels.
- Provide accurate information on products, services, and processes.
- Resolve customer issues efficiently and escalate where necessary.
- Maintain accurate customer records and process requests in line with company procedures.
- Build positive customer relationships and support customer retention.
- Work collaboratively with colleagues to deliver excellent service.
- Meet individual and team performance targets.
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Skills and Experience Required
- Excellent verbal and written communication skills.
- Strong organisational and problem-solving abilities.
- Good attention to detail and ability to manage multiple tasks.
- Competent IT skills, including Microsoft Office.
- Previous customer service or administrative experience.
- Friendly, professional, and customer-focused attitude.
- Positive team player with a proactive approach.
- Resilient, adaptable, and able to remain calm under pressure.
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