Saica Group
Customer Service Coordinator
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Join Saica Pack, a division of the Saica Group
Saica Pack, a division of the Saica Group, offers you the opportunity to develop corrugated cardboard packaging solutions. At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the driving force behind a more responsible production model. At Saica Pack, you'll be part of the circle! We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!
Job: Customer Service Coordinator
Job Description: An opportunity has arisen to recruit a Customer Service Coordinator at the Saica Pack Warrenpoint site. This position will be on a permanent basis, working Monday – Friday.
Duties and Responsibilities
- Managing a number of customer accounts within the department.
- Ordering, delivery, and stock management of all components for each account.
- Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimizing cost.
- Coordinating and processing new product developments from conception to approval/order stage.
- Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
- Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers, and finance service centre.
- Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc.
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Skills and Experience
- One Year's experience in a comparable role
- Excellent customer service skills.
- Excellent interpersonal skills and an ability to communicate at all levels.
- Ability to work as part of a team, in a busy office, working to tight deadlines.
- Good organizational skills and an ability to prioritize workload.
- Excellent IT skills – including MS Office.
- Excellent communication and Interpersonal skills are also essential, in addition to exceptional administrative skills.
- Numeracy, tenacity, and resourcefulness skills are also required.
Applications
If you believe you have the necessary skills and qualifications, please apply via workday. Simply login to workday and search ‘Browse jobs’ to access all current job vacancies at saica. Please identify how you meet the criteria as this will be used for shortlisting purposes.
Equal Opportunities Employer
Saica Pack is an Equal Opportunities employer committed to diversity, inclusion, and gender equality. We welcome applications from all suitably qualified candidates and support work-life balance through flexible and inclusive working practices.
Closing date for applications
Friday 17th July 2026 at 1pm
Work Experience
Customer Service
Education
N/A
Worker Type
Regular
Why Choose Us
By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life. All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing.
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Join us today and shape tomorrow's sustainable solutions with the Saica Group.
About Saica Group
Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex). The group's revenue is € 3.620 million (consolidated sales as of 31 December 2023).
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