CEVA Logistics
Customer Service Coordinator
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Export Customer Service Coordinator
About the Role
We are looking for an experienced Export Customer Service Coordinator to join our Freight Management team in Hounslow. This role plays a critical part in ensuring export shipments are processed accurately and efficiently while delivering exceptional service to customers.
You will act as a key point of contact for customers, managing export orders from receipt through to completion, ensuring all shipments are processed within agreed service levels and customer KPIs. Working closely with operational teams and shared service colleagues, you will build strong customer relationships, provide proactive shipment updates, and help identify opportunities to enhance service delivery and support business growth.
Responsibilities
- Manage export customer orders and ensure accurate shipment processing within internal systems.
- Coordinate with operational and shared service teams to ensure export shipments are entered and executed correctly.
- Monitor shipments against agreed customer KPIs and service commitments.
- Provide timely and proactive milestone updates to customers.
- Act as the primary point of contact for customer enquiries and shipment-related issues.
- Build and maintain strong customer relationships to support retention and growth.
- Support the development of customer account plans and joint business initiatives.
- Identify opportunities to improve customer solutions and expand service offerings.
- Collaborate closely with Business Development teams on customer opportunities, tenders, and solution proposals.
- Ensure operational processes are followed and continuous service improvements are delivered.
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Requirements
We are looking for a proactive, customer-focused logistics professional with experience in export freight forwarding and customer service. You thrive in a fast-paced environment, confidently managing multiple shipments while maintaining exceptional attention to detail.
- Strong communication and relationship-building skills.
- Ability to work collaboratively across teams, solve problems, and deliver a high level of service that exceeds customer expectations.
- A passion for operational excellence, customer satisfaction, and continuous improvement enables you to succeed in this role.
- Desire to contribute to the growth of both the customer portfolio and the wider business.
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Benefits
With a genuine culture of reward and recognition, we want our employees to grow, develop, and be part of our journey. We offer the following benefits:
- Competitive annual leave entitlement with a fantastic holiday buy scheme.
- Pension and life assurance support.
- Access to an employee benefits platform, including:
- Discounts on gym memberships.
- Vouchers for retail, travel, and hospitality brands.
- Compensation for hard work and commitment.
If you’d like to join one of the top logistics providers in the world, please get in touch to explore your next role!
About Tomorrow
We value your professional and personal growth. Join CEVA for a challenging and rewarding career.
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