(SLS) Scientific Laboratory Supplies Ltd.
Customer Service Coordinator
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Are you an enthusiastic and energetic Customer Service Coordinator?
Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience?
Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.
We have an exciting opportunity for a Customer Service Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.
Job Summary:
As a Customer Service Coordinator you will be managing a portfolio of customers, you will have the opportunity to build good relationships with those customers which will also allow you to be reactive to issues before they become a problem. Providing excellent customer service should be a passion of yours, where you love to go the extra mile and take huge amounts of pride in your work.
Key responsibilities:
- Delivering second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
- Communicating clearly and working closely with your sales manager.
- Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
- Handling customer calls and emails in relation to orders, delivery and general enquiries.
- Ordering processing and fulfillment for assigned customers.
- Processing customer returns.
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The Ideal Candidate:
- A passionate Customer Service Coordinator who enjoys problem solving and dealing with challenges, whilst delivering exceptional customer experience.
- Dedicated to providing an outstanding customer journey.
- Ability to thrive in a busy environment.
- Great attention to detail.
- The ability to keep calm under pressure and be able to prioritize and reprioritize your day.
- Being able to work on your own initiative is essential as you will be largely managing your own workload, it is key you are a team player to muck in and assist your colleagues at busy times.
- Excellent communications skills and enjoy dealing with all levels of people, both internal and external stakeholders.
- The ability to think on your feet in a fast-paced environment.
About us:
Being the leading independent distributor of laboratory supplies in the UK does not come easy. Our people work very hard and demonstrate a commitment that is second to none in achieving our aims. In return, we provide an environment where high achievers can flourish, develop, make a real difference and be rewarded for their efforts. That is why most of our people stay with us for years and our people are the reason that we continue to be successful!
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SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that people can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, religion, disability, sexual orientation and belief's.
If you are looking to join a company where you can proudly bring your whole self to work, we invite you to apply today to any role that feels like the next step on your journey.
We are passionate about our people & have developed a strong team dynamic who are welcoming & supportive of new individuals joining the company with a brilliant management team to support you as you find your feet in the role. We are also proud to be a Living Wage Employer.
Alongside our commitment to your professional and personal development, we also offer a generous benefits package including:
- Competitive salary
- 25 days annual leave plus Bank Holidays
- Company pension
- Enhanced Maternity and Paternity leave
- Small, friendly, and sociable teams with staff events
- Company profit bonus schemes
- Cycle2work schemes
- Free parking at all our UK sites
- Career opportunities for development and progression
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