Johnson Controls
Customer Service Coordinator
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What you will do
We are looking for a Service Coordinator to join our team in Newton Heath, Manchester. As a Customer Service Coordinator, you will be responsible for scheduling routine service visits and remedial work visits for subcontractors, dispatching callouts, completing subcontractor monthly work orders, fulfilling paperwork requests including chasing documentation, organising future dates, and closing work down, among other responsibilities.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave plus Bank Holidays
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How you will do it
- Schedule planned maintenance, remedial and reactive works for subcontractors
- Complete orders and send to subcontractors
- Work on multiple customer portals
- Liaise with teams to ensure visits are completed (nationals and local planners)
- Chase outstanding paperwork
- Provide first-class customer service via phone and email for planning and admin queries for internal and external customers
- Work with Service Managers to utilise engineers as productively as possible
- Work with other departments such as Sales, Billing, Facilities Management Helpdesk, and the subcontractor team to deliver a high level of customer service
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What we look for
Required
- Customer service skills and experience
- Outstanding written and verbal skills
- Ability to multi-task and work well in a high-pressure environment
- Computer proficiency with the ability to handle multiple applications at once
- Strong sense of urgency, attention to detail, and follow-through
- Excellent decision-making and problem-solving skills
- Good organizational skills
Preferred
- Previous planning or scheduling experience in a service role
- Salesforce experience preferred
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Johnson Controls: Enhancing the Intelligence of Buildings
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Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most.
Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission.
Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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