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About The Role
The DS Smith customer service team are a dynamic and vibrant mix of professionals who focus on delivering the sales strategy, goals, and performance whilst working to delight our customers by showcasing our sustainable and innovative packaging solutions—the customer service team are the face of our business and our biggest ambassadors!
Are you currently working in an administrative role but fancying something slightly different? Do you thrive being super-organised and enjoy working as part of a wider team? If you’re considering the next step in your career, this might be the role for you!
We are looking for an enthusiastic, proactive, and self-motivated individual to join the UK Packaging Division as a Customer Service Co-ordinator. As a natural ‘people-person’, you will thrive in networking with existing and potential customers to support the administrative process for our Devizes site, serving as our point of call for our customer base.
Working closely with Sales and Site teams across the business, organisation and exceptional attention to detail are vital. You’ll ensure all process information and reporting, both internally and customer-facing, is accurate and updated as needed.
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This role is a central part of our site team, handling diverse information. Being able to interact with various stakeholders and internal partners is key—a no two days are the same! You’ll also liaison directly with customers, making it a perfect role for someone who enjoys being a people-person.
So, if you have excellent attention to detail, experience working in a customer-facing role, and crave a new challenge—we might be looking for you!
About You
- Relevant customer-facing experience—ideally within a B2B or B2C environment
- Ability to work independently while building strong working relationships with colleagues and stakeholders
- Positive and can-do attitude
- Strong organisational skills with proven ability to manage multiple tasks simultaneously
- Computer literate, particularly with Microsoft packages (Excel, Word, etc.)
Benefits
- Competitive salary
- 25 days holiday plus bank holidays
- Pension scheme, life assurance and income protection
- Employee Assistance Programme
- Employee Discounts
- Cycle to work scheme
Location
This is a full-time role, based in our site in Devizes, Monday to Friday with working hours 9am–5pm.
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About Us
We’re DS Smith, a company redefining packaging for a changing world. We believe a better, more sustainable tomorrow is possible with the right people—creating and supporting each other to enact positive change.
Today, we operate in over 30 countries, proudly employing 30,000+ people, and supporting customers across sectors like FMCG, industrial, and e-commerce.
We commit to quality, service, innovation, and added value to deliver market-leading sustainable packaging solutions that our customers depend on. Our industry is changing, and we’re building the team to drive transformation across Europe and North America.
To fulfil our purpose, we aim to build a diverse, motivated, and engaged workforce, empowering all employees:
- Culture of inclusion, where everyone is treated fairly
- Differences valued, leading to equal opportunities for success
Our teams reflect diverse backgrounds, bringing unique perspectives, ideas, and experiences to address sustainability challenges—today and in the future.
We welcome all candidates to apply, even if you don’t meet every requirement.
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