Miller Homes Ltd
Customer Service Coordinator
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Customer Service Coordinator
Customer Services Coordinator
Location: Wakefield, Yorkshire, WF2 7UA
Salary & Benefits: Competitive salary + attractive benefits
At Miller Homes, we are building homes in ways that create better places where people, communities, and the planet can flourish. This means fostering a strong working environment for our teams while ensuring our customers experience belonging, quality, and sustainability in their new homes.
About the Role
We are seeking a Customer Services Coordinator to join our Customer Services team in Yorkshire. This role primarily supports the department with critical administrative responsibilities, working closely with the coordination team.
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Key Responsibilities
- Ensure accurate and timely data input into the customer service operating system
- Issue Miller Homes documentation as and when required to assist homeowners with understanding and utilising their new properties
- Manage all incoming communications (calls, messages, emails, and texts) efficiently within set timescales, recording responses promptly on the system
- Maintain a professional, courteous, and dignified demeanour when dealing with:
- Customers
- Internal/external colleagues
- Subcontractors
- Aligned with Miller Homes’ core values, even in pressured environments
Essential Requirements
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- Proven experience in a customer services role, preferably within Housebuilding, Property, or Construction
- Ability to provide clear and accurate written or numerical reports when necessary
- Strong communication skills—both verbal and written—demonstrating confidence in interactions
- Computer literacy, with proficient skills in Microsoft Word and Excel
- Excellent administrative abilities
What We Offer
- Competitive basic salary
- 26 days’ annual leave + public holidays + birthday off
- 10% bonus potential on top of salary
- Company-paid pension contribution (6.5%) along with other benefits
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