Rapport Guest Services
Customer Service Coordinator - Manchester
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Customer Service Coordinator - Manchester
Customer Service Coordinator – Manchester Office
We’re excited to welcome an Customer Service Coordinator to our vibrant Rapport team at our client’s Manchester office. In this key role, you’ll support a Fortune Global 500 company known for its culture of innovation and excellence.
You’ll be at the heart of day-to-day operations, ensuring the office runs smoothly and efficiently. Your ability to connect effortlessly with guests and deliver memorable experiences will be a vital part of our success. If you're passionate about creating a positive, energetic workplace and love being a go-to person in a dynamic environment, we’d love to hear from you!
Contract & Compensation
- Contract Type: Part-time, Permanent
- Hours: 32 per week (Tues–Thurs, with optional flexible Monday or Friday availability to meet business needs)
- Salary: £22,500 per annum
Benefits
- Financial Freedom
- Exclusive travel and grocery discounts
- Life assurance and cash rewards
- Secure Your Future
- Contributory pension scheme
- Health Matters
- Wellness programs
- Employee Assistance Program (EAP)
- Digital GP services
- Thrive Personally & Professionally
- Endless learning and development opportunities
- Celebrate Excellence
- WOW Awards for exceptional peer contributions
- Give Back to Community
- One paid day off annually to support a cause you are passionate about
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Main Responsibilities
-
Customer Experience & Engagement
- Provide a warm welcome and assist guests in meetings
- Maintain high service standards
- Build strong client relationships
-
Operational Support
- Ensure smooth daily operations
- Conduct floor walks and audits
- Proactively take on ad hoc duties and projects
-
Technology & Event Support
- Oversee full event process for onsite events
- Use in-house event management system
- Work closely with on-site teams to prepare and manage events, including:
- Troubleshooting technical issues
- Addressing equipment problems
-
Health, Safety & Compliance
- Maintain a safe working environment
- Adhere to company/site policies
- Undergo Fire Warden and First Aid training
-
Space & Occupancy Management
- Capture occupancy data
- Conduct daily census
- Support space utilisation initiatives
-
Flexibility & Collaboration
- Adapt to changing tasks
- Work closely with client and team
Requirements
The ideal candidate will:
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Maintain a professional, polite, and considerate manner at all times
- Adhere to presentation standards as per the dress code policy
- Discuss any training needs or requests with your manager
- Work as part of the team:
- Listen to and take/give instructions from senior team and colleagues
- Ensure all daily tasks are completed
- Participate in the cross-training program
- Covers all areas of the department
- Attend individual and group training sessions as required
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About Us
Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine a people-first culture with exceptional service standards.
We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.
Find out more about us and our values at www.rapportservice.com.
Important Note: Rapport job adverts always gain a high response rate, but we review all applications. Please check your inbox and junk/spam folder for our response. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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