Smurfit Westrock
Customer Service Coordinator
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Customer Service Coordinator
Join Our Team at Smurfit Westrock!
Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.
About Us
We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.
The Role: Customer Service Coordinator (Full Time, 8.30am–5pm)
Reporting to the Customer Service Manager, this is an excellent opportunity for someone looking to build a career in customer service and develop commercial and business skills within a fast-paced manufacturing environment.
As part of our Customer Service Team, you'll be the first point of contact for customers, providing exceptional service while collaborating across sales, production, and logistics. You'll gain exposure to a wide range of business activities, making this an ideal role for someone who enjoys learning, building relationships, and taking on challenges.
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What We’re Looking For
Esential Criteria
- A positive, proactive attitude and eagerness to learn.
- Excellent communication and customer service skills.
- Strong attention to detail and accuracy.
- Good organisational skills and the ability to prioritise workload.
- Confidence using Microsoft Office applications, including Excel.
- Ability to work independently, as well as in a collaborative team.
- Professional attitude and willingness to take ownership of tasks and customer enquiries.
- Resilience and composure in a busy environment.
What We Offer
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- Competitive salary & benefits, including:
- Annual leave
- Pension scheme
- Cycle to Work scheme
- Ongoing training and development opportunities
- 24/7 confidential support for you and your family
- Flexible working options and family-friendly policies
Plus: Guaranteed interview for candidates meeting essential criteria (as a Disability Confident Employer)
Ready to make an impact?
Apply today and help us build a sustainable future together.
Key Notes
We may only shortlist candidates who meet both Essential and Desirable Criteria.
This is an equal opportunities employer—we welcome applications from all backgrounds. Our core values include:
- No discrimination based on sex; belief; politics; race; age; sexual orientation; marital status; disability; or gender reassignment.
We prioritise equality of opportunity and select the best candidate for the role.
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Jessica, London
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