untypical
Customer Service Coordinator
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About Us
untypical are an ambitious, customer-focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers.
We're looking for talented and enthusiastic individuals who will share this passion, to join our team.
Our Benefits Package
- Bonus scheme
- Enhanced Company Pension Scheme
- 26 days holiday with additional bank holidays
- Holiday Buy Scheme
- Life Assurance
- Retail discount portal
- Employee Assistance Programme
Job Opportunity
We have a vacancy for a Customer Services Coordinator.
untypical has an opportunity for a Customer Services Co-ordinator to join our Eastern Regional team, based from our Bedford Office.
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The Aim of the Role
The aim of the role is to provide a professional, positive, and enthusiastic service to our customers.
Duties
- Plan, prioritise, and organise workload daily
- Provide an excellent Customer Journey process – Including courtesy calls, site progress, and customer satisfaction
- Being responsible for ensuring defects are attended to in a reasonable timescale
- Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
- Specify remedial works, allocate appropriate subcontractors, and supervise this up to completion
- Prepare and submit progress reports to the Customer Care Manager
- Support in new ideas/procedure to improve the quality of aftercare service in line with the Tilia Homes Customer Journey
- Track SLA’s and report to Senior Coordinator & Customer Care Manager
- Help continuous improvement in customer satisfaction ratings
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Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers.
Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet.
Our people are at the heart of what we do and in order for us to succeed in becoming the UK’s most customer-centric housebuilder.
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