Vistry Group
Customer Service Coordinator
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Customer Service Coordinator
Customer Service Coordinator
Location: Milton Keynes, Vistry Northern Home Counties ** theology**
About the Role
We have an exciting opportunity for a Customer Service Coordinator to join our team. As our Customer Service Coordinator, you will:
- Collaborate closely with customers, partners, technicians, and subcontractors to ensure all customer service cases are completed quickly and efficiently while adhering to Service Level Agreements (SLAs).
- Manage customer concerns via telephone or email.
- Coordinate contractors for addressing snagging or defects in our homes.
- Ensure timely resolution of outstanding issues, including remedial works, aiming for completion within a 28-day period wherever possible.
- Foster an environment where in-person collaboration and team culture thrive, while maintaining flexibility where feasible.
We encourage you to discuss any specific working requirements during the interview process so we can accommodate them.
What’s in It for You?
As part of Vistry, you’ll receive:
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Up to 39 days annual leave plus bank holidays
- 2 volunteered days per year
- Private medical insurance (with employee contribution)
- Enhanced maternity, paternity, and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance (4x your annual salary)
- Share Save and Share Incentive Schemes
- Company Christmas shutdown
- Employee rewards portal with additional benefits…
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What We’re Looking For
We seek candidates who align with our core values—Integrity, Caring, and Quality—and possess:
Experience & Skills
- Experience working for a residential house builder, particularly in a customer-facing role.
- Previous experience in a fast-paced, similar environment.
- Strong Microsoft Office proficiency, including Excel, Outlook.
- Excellent communication skills, both written and verbal.
- Ability to handle complaints professionally.
- Patience, composure under pressure, and adaptability.
- Good planning and organisational skills.
- Problem-solving and decision-making expertise.
- A polite, tactful, yet assertive attitude.
- Collaborative teamworker.
Key Responsibilities
As Customer Service Coordinator, you will:
- Respond to customer queries via email or phone while maintaining prospect and efficient service, adhering to SLA guidelines to ensure a positive customer journey.
- Delegate instructions to subcontractors and follow up to expedite remedial and defect resolutions.
- Track outstanding customer service cases and take effective action to resolve issues within agreed timeframes.
- Proactively build strong relationships with internal departments across Vistry Northern.
- Maintain accurate and up-to-date databases for seamless tracking and reporting.
- Monitor and ensure compliance with Customer Service KPIs as per company requirements.
- Adhere to all Health and Safety protocols to maintain a secure organisation wide.
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Why Join Vistry?
We build more than homes—we’re making Vistry. As an award-winning employer, committed to sustainable communities and customer satisfaction, we emphasise, integrity, caring, and exceptional quality.
We proudly include brands like Bovis Homes, Linden Homes, Countryside Homes, and operate under the collective banner of Vistry Services—a UK Green Building Council member and a top five housebuilder with a five-star HBF satisfaction rating. We are recognised as Top UK Employer, Inspiring Workplaces, and Best for Talent Attraction.
Join us and be part of shaping the future of affordable and private housing, shaping sustainable communities daily.
Now, let’s make Vistry.
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