Cardiac Services
Customer Service Coordinator
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Customer Service Coordinator
Purpose of the Role
The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high-performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.
Location: Belfast
Responsibilities
- Meet and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.
- Proactively and professionally respond and manage customer calls/queries.
- Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries.
- Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments.
- Provide Quotations to customers in a timely manner, to a professional standard.
- Support the Clinical Sales Team in managing key customer accounts.
- Nurture and maintain a positive relationship with principles and suppliers.
- Actively contribute to a very positive team environment and performance.
- Other duties that may be assigned from time to time.
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Role Requirements
- 1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.
- Knowledge and experience of all aspects of the role as outlined.
- Customer Orientation: exceptional service to meet and exceed customers’ expectations.
- Results Orientation: Deliver measurable results. Makes and meets commitments.
- Proven track record of achieving and exceeding set KPIs and targets.
- Attention to Detail, ensuring work is executed accurately and completely.
- Demonstrates energy, real initiative, and ability to work independently.
- Strong interpersonal skills with a collaborative and team approach.
- Professional and effective communicator, written and oral. Strong telephone skills.
- Excellent organization and planning skills.
- Strong administrative and IT/computing skills.
- Resourcefulness to deliver a high-quality service.
- Previous experience of medical device sales/customer support, an advantage.
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Why Work With Us
Our core values, titled our Medtech Mindset, guides our culture and work environment:
- We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.
- We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.
- We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.
If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.
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