Martin Brower UK and Ireland
Customer Service Driver
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Responsibilities
Job Title: Customer Service Driver - Nights
Location: Darlington
Full-time: Permanent - (4 on 4 off, nights)
Salary: £21.79 per hour plus weekend/ bank holiday allowances.
We now have openings for experienced Customer Service Drivers to join our dynamic team and be part of our network expansion in Darlington.
Position Summary
The Customer Service Driver plays a crucial role in our organisation by delivering products and services to customers with the highest level of professionalism and care. This position requires a commitment to excellent customer service, safe driving practices, and effective communication skills. The Customer Service Driver acts as a representative of our company, ensuring that every interaction with customers is positive and reflective of our values.
Key Responsibilities
PRIOR TO DEPARTING DEPOT
- All vehicles must be checked for defects and reported to the transport office for the fleet engineer to get repaired.
- Goods must be checked they are correct and secure
DURING JOURNEY
- The delivery schedule must be followed, with arrival and departure times logged on PDA
- Ensure that the Transport Office is informed of any problems such as delays, breakdowns or delivery problems
- Delivery procedures set by MBUK to be carried out e.g. checking of P.O.D. goods, temperature probing of goods, completing PDA process
- Every delivery must be signed by the relevant restaurant Manager
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ON COMPLETION OF JOURNEY
- Clean the inside of vehicle
- Refuel the unit and fridge unit
- Park vehicle as directed by Shunter
- Be de-briefed about journey by Transport Office
Other Duties
- To complete any other duties as required by Management
- Carry out driver’s duties with due regard to legislation in respect of LGV drivers, download your digital tachographs at the start and end of every shift for analysis by the Company
- To always follow the companies Safe Working Procedures
- Collections and deliveries for various customers at different locations around the country
- Dealing with ambient, chilled, and frozen products
- Checking products and carrying out the necessary paperwork
Qualifications
Technical competencies
- Level 2 (or equivalent) English and Maths (Essential)
- Drivers CPC to be completed (Essential)
- Good level of computer literacy (Essential)
- Knowledge of vehicle and refrigeration system (Essential)
- Understanding of EC drivers’ hours & EC working time directive regulations (Essential)
- Experience of working with refrigerated vehicles (Desirable)
- Understanding of driving legislation governing the use of tachographs and working hours
- Calm under pressure
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People-First Culture
At Martin Brower, our employees are our greatest asset. We prioritize creating a supportive and inclusive environment where everyone's voice is heard, respected, and valued.
Opportunities for Growth
We're committed to your long-term success. With clear paths for career advancement and development, you'll have opportunities to grow within your current role or explore new roles and responsibilities across the organization.
Culture of Continuous Improvement
We believe in the power of continuous improvement. You'll be empowered to innovate, experiment, and challenge the status quo as we work together to drive positive change and elevate our performance as a team.
Apply Today
If you are data-driven, process minded and customer-focused and want to take the next step in your career to join us in making a difference. Apply now and be part of our mission to make it easier to run great restaurants.
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