Malvern Panalytical
Customer Service Engineer
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Customer Service Engineer
Customer Service Engineer
Location
UK – Remote (based in Staffordshire)
Role Benefits
- Competitive Salary + Performance Bonus
- Comprehensive Benefits Package
- Pension Scheme
- 25 Annual Holidays (+ Bank Holidays)
- Company Car
- ** viel more**
"Partners in Discovery. Together, we achieve more."
About the Role
Are you able to install, repair and maintain complex, market-leading instrumentation across the UK?
Technically challenging? Yes. High-paced and fast-growing? Absolutely. Diverse, global team culture? Yes.
If you thrive in these types of customer-facing, field service environments, this role could be your opportunity to join our UK Customer Support team and grow your technical skills with world-first instrumentation.
Your responsibilities will include:
- Installing, repairing, and maintaining Malvern Panalytical instruments across the UK.
- Ensuring high customer satisfaction through responsive, technical service delivery.
What You’ll Bring to the Role
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Proactive problem-solving:
- Independently diagnose, troubleshoot, and resolve issues with instrumentation.
- Keep documentation up-to-date (work orders, mileage reports, etc.).
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Customer training & support:
- Deliver product training sessions (primary focus on installation safety)...
- Support customers remotely via phone & PC.
- Extensive travel required for on-site customer installations and repairs—overnight stays may be needed.
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- Technical & logistical leadership:
- Responsible for managing tools, software, spare parts, and company vehicles in alignment with company guidelines.
- Keep abreast of product advances—contribute to feedback and improvements.
About You
Qualifications & Experience
- Education: Any HND (Higher National Diploma) or equivalent level qualifications in Electronics or Chemistry.
- Work experience:
- Demonstrated experience in customer site visits or hands-on field service environments (key but not mandatory).
- Experience working with X-ray-based scientific instrumentation (registers you as a preferred candidate).
- Must possess a current, full UK driving license.
Essential Traits
- Capable of working independently and autonomously in demanding field situations.
- Endurende customer-facing roles with metro-longing clarity in communication.
- Flexible—given the extensive travel coverage across the UK.
Why Join Us?
Company Culture & Perks
- Support world-leading instrumentation alongside a mission-driven, international team – a culture built on openness and inclusion.
- Impact: Shape the future of science, energy, and sustainability through precision measurement tools.
- Value-added benefits including:
- Expense-poor gym discounts
- Volunteer opportunities & more.
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Company Insight: Malvern Panalytical, Micromeritics & SciAps
We are partners in distribution, united under Spectris.
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Malvern Panalytical specializes in advanced analytical instruments—ranging from particle zeta potential, biomolecular analysis to declaration research.
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Micromeritics provides advanced particle, powder, and porous material characterization tech—used from chemical studies to solutions for broad batteries and environmental industries.
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SciAps delivers field-deployable instrumentation, including XRF, LIBS, and NIR instruments that analyze samples anywhere, anytime.
Together, global teams develop and manufacture these cutting-edge solutions, delivered through 20+ international service offices.
Meet Partners in Discovery
Malvern Panalytical, Micromeritics & SciAps—part of the Spectris Group—prioritize a diverse and equitable culture where everyone is validated and supported.
Since teamwork brings the brightest ideas together, we’ll value input from all backgrounds & experiences.
We believe every story adds meaning—and all perspectives build change. As the world faces new challenges in science, technology, and sustainability, so must work connect with committed problem-solvers like you!
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