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Customer Service Executive
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Wholesale Customer Service Executive
Reebok is hiring a Wholesale Customer Service Executive to join its London team. This role focuses on B2B customer service operations, wholesale order management, product allocation, shipment coordination, and customer communication across Germany, Austria, and Switzerland. You’ll play a critical role in ensuring efficient order processing, on-time delivery, and high customer satisfaction, working closely with internal teams and warehouse operations in a fast-paced, international environment.
The Role
In this position, you will manage day-to-day wholesale customer service activities, including order entry, allocation, and logistics coordination. You’ll proactively monitor shipments, communicate updates, and ensure a seamless end-to-end experience for B2B customers.
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Key Responsibilities
Order Management
- Accurately enter and process customer orders in a timely manner
Product Allocation & Logistics Coordination
- Support allocation of orders and liaise with the warehouse to ensure efficient dispatch
Customer Communication
- Track orders and shipments, providing updates on delivery timelines, delays, and changes
Cross-Functional Collaboration
- Partner with Sales, Logistics, and Operations teams to resolve issues and streamline processes
Performance Monitoring
- Assist in tracking KPIs (fulfilment rates, delays, customer satisfaction) and suggest improvements
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Skills & Experience Required
- Minimum 2-3 years’ experience in wholesale operations and customer service
- Strong understanding of order processing, logistics, and after-sales support
- Excellent communication skills with a customer-first mindset
- Highly organised and detail-oriented, able to manage multiple priorities
- Proficient in Microsoft Office and ERP/order management systems
- A proactive, calm problem-solver who works well under pressure
Package & Benefits
- Location: Fitzrovia, London
- Salary: Competitive, based on experience + annual bonus
- Benefits: Staff discount, pension contribution, etc
- Holiday: 33 days (including Bank Holidays)
- Career growth and stability.
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