Focus Group
Customer Service Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
We're Hiring - Customer Service Executive
Salary
£25,000
Location
Exeter
Key Benefits
- Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
- Give Back: Enjoy paid volunteering days to support causes you care about.
- Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
- Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.
About Us
Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.
Job Purpose
Join our fast-paced Customer Service team! We're looking for someone with previous contact centre experience who thrives in a high-volume, high-pressure environment. You'll be handling a wide range of customer queries - often complex or complaint-related - including billing and invoice queries. Resilience, great communication, and problem-solving skills are key. If you're confident managing busy workloads and passionate about delivering excellent service, we'd love to hear from you.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Manage incoming telephone calls & email correspondence from customers.
- Identify, investigate, and resolve a query, complaint or general enquiry from customers.
- Communicate with customers moving to other providers with the aim to maintain services.
- Meet set targets & expectations for ensuring the best possible customer experience.
- Record and track interactions with customers on the Focus Group CRM system.
- Follow industry & company guidelines in relation to a customers' contract with Focus Group.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills & Experience
- Proven track record of delivering a high level of customer care & service.
- High standard of phone skills and written communication, including numerical skills.
- Good at problem solving and multi-tasking.
- Organised and motivated.
- Ability to work on their own and within a team environment.
- Competent PC skills; email, word, CRM packages.
Don't worry if you don't meet every requirement—your passion and potential matter to us! If you're excited about driving business growth and transforming how companies use technology, we want to hear from you.
At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we're here to help.
Ready to make a real impact? Apply now!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location