s1jobs
Customer Service Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About the Role
Our client is a forward-thinking Scottish telecommunications provider delivering ultrafast full-fibre broadband to rural and underserved communities. With significant recent investment and ambitious growth plans, their mission is clear: to bring city-level connectivity to rural Scotland, ensuring communities can thrive, stay connected and compete in a digital world.
In just a few years, they’ve expanded rapidly growing from reaching only 1% of the rural population to now connecting over 50%. This remarkable journey makes it an incredibly exciting time to join a business that is scaling fast and making a genuine impact.
They’re not simply providing internet services they’re connecting communities, enabling businesses, and transforming everyday lives across the Highlands. As one of the region’s most dynamic and purpose-driven digital infrastructure companies, they are committed to delivering fast, reliable broadband to areas that have long been overlooked.
This is more than just a job. It’s an opportunity to be part of something meaningful helping to close the digital divide and shape the future of rural Scotland.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Respond to customer enquiries via phone, email, and web chat—understanding their needs and recommending the right solutions
- Guide customers through the onboarding process, including booking installations and setting up accurate accounts
- Manage and maintain your own customer pipeline while achieving service and performance targets
- Provide ongoing support to customers who may need extra help before their service is fully operational
- Work closely with internal teams to ensure a smooth, joined-up customer experience
- Support customer engagement across social media channels where required
Essential
What We’re Looking For:
- Experience in a customer service role (call centre, retail, hospitality)
- Strong communication skills with a genuine customer-first mindset
- Ability to handle multiple enquiries while maintaining high service standards
- A collaborative approach and team-oriented attitude
Desirable
- Experience in utilities, telecommunications, or a similar service-led industry
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About You
- Friendly, approachable, and naturally customer-focused
- A confident communicator who enjoys helping people and solving problems
- Organised, proactive, and comfortable working in a fast-paced environment
Salary & Benefits
- Salary: £25,000 – £28,000 per annum (depending on experience)
- Benefits: Discretionary Quarterly Bonus, Subsidised Gym Membership, 32 Days Holiday, 5% Enhanced Employer Pension Contribution, cycle to work scheme, 24/7 Employee Assistant Programme
- Working Pattern: 35 hours per week, including some evening shifts (up to 8pm) and some Saturday working.
- Career Development: Real opportunities to grow within a supportive, ambitious, and expanding organisation
Why Join?
This is a company with purpose, momentum, and a strong community focus. You’ll be joining a team that genuinely cares about customers, about each other, and about making a lasting impact. Our client continues to expand, so will your opportunities to develop and progress your career.
Apply Now
For more information, contact Lyndsey at Global Highland.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills