Reflex Group
Customer Service Executive
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Executive
Established in 2002, the Reflex Group is now the largest privately owned print and packaging company in the UK, employing over 1,000 people across 27 sites in the UK, Europe, America and Australia. Reflex Labels is seeking a self-driven and motivated Customer Service Executive to join our team in Ossett.
Location: Ossett, UK
Position Type: Full-Time, Permanent
Working Hours: Monday to Friday 09:00-17:00
Roles and Responsibilities
- Customer Communication: Serve as the primary point of contact for customers, responding to queries and processing orders in a timely manner.
- Order Management: Efficiently prioritise and manage customer orders submitted via phone, email, or other channels.
- Complaint Resolution: Investigate and resolve customer complaints quickly and with professionalism, addressing issues such as late deliveries, incorrect orders, or faulty products.
- Data Entry & Reporting: Complete daily data entry tasks and manage weekly stock sheets to ensure accurate records are maintained.
- Collaboration: Work closely with internal departments and Key Account Managers to ensure targets are met and customers’ needs are fully satisfied.
- Record Keeping: Maintain accurate and thorough customer service records to track all interactions, orders, and resolutions.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Customer Service Expertise: Advantageous however not essential
- Strong Communication: Excellent verbal and written communication skills for interacting with customers and colleagues alike.
- Organisational Skills: Exceptional ability to stay organised and manage multiple tasks in a fast-paced, deadline-driven environment.
- Problem-Solving: Capable of resolving customer issues with patience, empathy, and a solution-oriented approach.
- Team Player: Ability to work collaboratively within a team and independently take ownership of customer accounts.
- Print Knowledge: Experience in the print industry, particularly self-adhesive labels, is not essential due to full training being provided.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills