Arnold Clark
Customer Service Executive
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Customer Service Executive – Vauxhall Branch, Winsford
We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Vauxhall branch in Winsford and help customers get excited about our products.
Why Choose Arnold Clark?
- 33 days’ holiday allowance with room to grow
- Generous retail discounts
- Private healthcare
- Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
- Pension scheme
- Maternity and paternity packages
- Opportunities for training and progression
Hours
You’ll work a five-day week on a set rota that includes weekends (38 hours per week).
About the Role
At Arnold Clark, you’ll be known as a Product Genius, but your role revolves around the customer experience. Our Product Geniuses are our in-branch experts. They are devoted to learning about our products and developing their communication skills—both in person and digitally—so they can help our customers make the right choice when they buy a vehicle.
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Your expertise contributes to the entire sales journey—from enquiry to sale, to delivery, and beyond. As part of a cohesive team, Product Geniuses will have the full support of the management team in branch.
This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience. You’ll receive plenty of training, but we are looking for candidates with:
- A thirst for knowledge
- An ability to learn
- A drive to progress into car sales
As a team player, you’ll thrive in a collaborative environment, knowing there is a clear career progression path.
Day-to-Day Duties
- Preparing the showroom and vehicles for the day ahead
- Assisting with showroom presentation and advertising
- Supporting the Sales Department and delivering excellent customer experiences
- Organising and accompanying customers on test drives
- Researching and learning about our vehicles and manufacturers
- Understanding our product offerings to help customers find the perfect fit
- Enhancing the customer journey from enquiry to delivery
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Essential Skills
- Confident communicator with a positive attitude that drives results
- Willingness to go the extra mile
- A full UK driving licence
- Ability to work independently or in a team environment
- Eagerness to progress into car sales, aligning with our core value of progression
Our Culture
Arnold Clark is committed to fostering a diverse and inclusive workplace. We celebrate:
- Collaboration
- Unique perspectives
- Multiple approaches
- Career growth and passion for performance
Our employees are central to our mission—diverse in background but united in our goals. We care about our staff and community, developing talent and encouraging ambition for those who take pride in their work. Together, we create a regionally impactful and fulfilling workplace.
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