Buzz Bingo
Customer Service Executive
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Location: Nottingham City Centre
Salary: £26,915.20 per annum and yearly bonus (Bonus linked to company performance and functional KPI's)
Contract: Full-time, 40 hours per week (5 days out of 7, including weekends on a rota basis)
Are you a passionate, customer-focused professional with outstanding communication skills and a positive, can-do attitude?
If so, we’d love to hear from you! We’re on the lookout for a Customer Service Executive to join our vibrant and friendly team at our Nottingham based Buzz Hub. This is a fantastic opportunity to be part of a fast paced, supportive environment where your voice truly matters.
What You’ll Get In Return
- Yearly Bonus, linked to company performance and KPI's
- Help@Hand - 24/7 access to GPs, mental health support, and more for you and your family
- Thrive App - NHS approved mental wellbeing support
- Buzz Brights Apprenticeships & Buzz Learning - access to 100s of online courses
- Buzz Brilliance Awards - employee recognition scheme
- 5 weeks annual leave plus public holidays (pro-rated for part-time roles)
- Holiday Buy Scheme - purchase an extra week of holiday (eligibility applies)
- 50% staff discount on bingo tickets, food, and soft drinks
- Refer a Friend Scheme
- Life Assurance & Pension Scheme
- Access to trained Mental Health Advocates
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What You’ll Bring To The Team
- A warm, approachable personality and a genuine passion for helping people
- Excellent verbal and written communication skills
- The ability to stay calm under pressure and handle a variety of customer queries with professionalism
- Strong PC and tech skills - you’ll be using multiple systems daily
- A flexible, team-oriented mindset and a drive to meet both personal and team targets
What You’ll Be Doing
- Responding to customer enquiries via phone, email, live chat, and social media
- Handling queries from both our online and land-based customers
- Understanding and applying our promotions, policies, and procedures to resolve customer issues effectively
- Making outbound calls and emails for customer satisfaction surveys and review requests
- Supporting our Safer Gambling initiatives and escalating cases when needed
- Taking ownership of complaints and working towards the best outcomes for our customers
- Providing feedback and insights to help improve the customer journey
- Maintaining high standards in all written and verbal communications
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What We’re Looking For
- 2+ years’ experience in a face-to-face customer service role
- Experience in a call centre or customer service office environment
- A background in the bingo or gaming industry is a plus
- Strong organisational skills and attention to detail
- A natural rapport-builder who thrives in a fast-paced setting
Join Us!
If you're ready to bring your energy, empathy, and enthusiasm to a role where you can truly make a difference, apply now and become part of Buzz Bingo.
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