Mizkan Euro Ltd
Customer Service & Logistics Coordinator
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Customer Service & Logistics Co-ordinator (UK Market)
Location: Chiswick (Hybrid)
About the Role
Things move quickly here—and that’s exactly how you like to work!
Orders are coming in, deliveries need tracking, queries require quick resolution, and customers depend on you to keep everything running smoothly.
If you thrive in a dynamic environment, enjoy solving problems on the fly, and love being at the heart of operations—this role is made for you.
Responsibilities
You’ll play a central role in the UK supply chain experience, ensuring:
- Customers remain informed and systems stay accurate
- Service performance improves in key areas
Day-to-day, your focus will include:
- Processing UK sales orders, sample orders, rebookings, and delivery queries
- Managing stock shortages: applying reason codes, conducting root cause analysis, and communicating effectively with customers
- Overseeing claims and returns: handling trackers, pending reports, and stock loss reporting with key partners
- Producing weekly service performance reports (month-to-date/year-to-date) for KPI tracking and leadership visibility
- Collaborating with our 3PL partner and internal teams to resolve delivery delays efficiently
- Conducting end-of-month checks to guarantee data accuracy and robust reporting
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You’ll interact closely with Sales, Planning, Sites, IT, Finance, Quality, Marketing, and 3PL partners, helping detect challenges early and keeping communication clear and action-focused.
Who You’ll Be
We’re looking for a proactive, detail-oriented professional who:
- Spots issues before they escalate and resolves them without delay
- Is naturally curious—you dig deeper, asking why a problem occurred, not just that it happened
- Carries attention to detail, ensuring impeccable trackers, accurate reason codes, and reliable reporting
- Challenges decisively when needed—whether escalating issues, pushing for clarifications, or advocating for solutions
- Works well in a team with a collaborative mindset, supportive of colleagues and always willing to step in
While experience in customer service, supply chain, logistics, or FMCG is an advantage, we’re also open to transferable skills from fast-paced environments where you’ve managed stock, customers, or tight deadlines.
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Requirements
- 1–2 years’ experience in customer service, supply chain, or FMCG (if possible)
- Strong communication skills (both written and verbal), including the confidence to challenge transparently
- Familiarity with Excel—pivots, V-lookups and basic analysis are desirable but not mandatory
- Staying calm, organised, and prioritised-helpful in high-pressure situations and busy workloads
Why Join Us?
You’ll gain a hands-on understanding of how a supply chain operates, all in a lively team that values support and collaboration.
Throughout your role, you’ll broaden your skills across: ✔ Customer service support ✔ Logistics and operations ✔ Planning and performance reporting ✔ Continuous improvement initiatives
With progressive opportunities available, you could pivot into roles such as customer service supervision, inventory/stock management, or supply chain planning.
This isn’t just a job—it’s a chance to grow, impact results, and thrive as part of a solid team.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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