Veranova
Customer Service & Logistics Representative
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Supply Chain Administrator (Customer Service & Order Processing) – Veranova
About Veranova
At Veranova, we believe people are our most important asset, dedicated to building the most talented and diverse workforce in our industry. Our commitment to uncompromising quality, compliance, safety, and excellence in delivery shapes everything we do. We seek not just skills, but innovative individuals with a mindset open to learning, growth, and a desire to make a difference.
Veranova is a global leader in the development and manufacturing of complex active pharmaceutical ingredients (APIs) for pharma and biotech customers. With deep technical expertise and flexibility, we develop solutions and processes that support and accelerate innovation.
Every role at Veranova ensures a exceptional customer experience through ownership and integrity. Join us in our mission to enable current and next-generation therapeutics that improve and save patients' lives globally.
Role Overview
This Supply Chain Administrator role supplies excellent customer experience within a global manufacturing setting. We deliver excellence in Science to Customers and Operations, fostering a supportive culture for our People.
Core Responsibilities
- Work as part of a team to drive delivery of excellent customer service and achieve commercial business objectives
- Receive and process customer orders in line with commercial terms and conditions
- Manage and process import/export licenses for API customer orders, adhering to Home Office regulations
- Communicate with the Home Office regarding license status
- Ensure customers provide a valid, up-to-date operating licence for order fulfilment
- Track and coordinate product supply for orders within the next three months
- Communicate order delays to customers with revised timelines
- Respond to customer queries in a timely manner; liaise with relevant stakeholders as needed
- Manage customer complaints by escalating them through the Quality department until resolution
- Support new customer onboarding
- Attend customer business review meetings where scheduled
- Collaborate with logistics partners to advise on outbound orders for the next month
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Qualifications
Required
- Strong IT skills
- Excellent organisation skills
- Strong administration skills
Preferred
- Knowledge of Sales, Customer Service, Export Logistics and ERP systems
Our Commitment
Inclusive Culture
We foster an environment where everyone brings their full self to work, thriving in a supportive career setting.
Financial Wellness
- Industry-leading compensation package
- Eligible for annual performance bonus
- Competitive pension contributions, including salary sacrifice
- Access to major store discounts
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Health & Wellbeing
- 25 days’ annual leave plus recognised Scottish public holidays
- Benefits including:
- Health Shield Cash Plan
- Cycle2Work Scheme
- Life insurance
- Income protection
- GP Anytime
Professional Development
Opportunities for growth through:
- LinkedIn Learning
- Functional career pathways
- Personal Development Plans to map long-term career progress
Additional Information
Legal Compliance
Under UK law, we ensure all employees have the legal right to work in the UK at all times. Cultural sponsorship is not available for this role—applicants must have independent right-to-work status.
Application Processes
- Agency or search firm candidates need Veranova’s approval—unsolicited applications may not be processed.
- Equal opportunities: We actively encourage applications from all qualified candidates, regardless of:
- Sex, race, disability, age
- Sexual orientation, marital/civil partnership status
- Pregnancy, religion or belief
Privacy note: All applications are processed through our secure Application Management System in line with Veranova’s data protection policy. Details are stored for relevant candidates moving forward. For data usage information, please view our [privacy notice].
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills