Trinity Resource Solutions
Customer Service Manager
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Lead a Customer Service Team Through an Exciting Period of Growth & Transformation
We're working exclusively with an ambitious healthcare organisation entering an exciting new chapter following significant investment and business expansion.
This isn't simply about managing an established customer service team. It's about helping shape the future.
With the implementation of a new ERP platform, the launch of an exciting new division and continued international growth, we're looking for an inspirational Customer Service Manager who enjoys developing people, improving processes and building exceptional customer relationships.
If you're someone who naturally brings people together, embraces change and enjoys making a genuine impact, we'd love to hear from you.
The Opportunity
Reporting into the Head of Operations, you'll lead a high-performing Customer Service team, creating an environment where people are motivated, engaged and continually improving.
- Lead a high-performing Customer Service team.
- Create a motivated and engaged team environment.
- Develop the team and embed new ways of working.
- Ensure customers receive an outstanding experience.
- Work closely with Sales, Procurement, Logistics and Quality.
- Strengthen client relationships and identify growth opportunities.
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What You'll Be Doing
- Lead, coach and develop a Customer Service team.
- Drive continuous improvement across processes and systems.
- Support the implementation and embedding of a new ERP system.
- Build strong relationships with key customers and internal stakeholders.
- Coach the team to identify opportunities for commercial growth.
- Partner closely with Sales to improve customer engagement.
- Lead operational change and ensure the team embraces new processes.
- Monitor performance through KPIs and maintain service standards.
- Oversee customer order management, escalations and service delivery.
- Ensure compliance within a regulated healthcare environment.
- Support recruitment, onboarding and development of future team members.
About You
We're far more interested in your leadership style than simply your job title. You'll enjoy developing people, building relationships and creating positive change.
You'll probably have experience in:
- Managing or leading a Customer Service, Customer Operations or Customer Experience team.
- Coaching and developing high-performing people.
- Leading teams through organisational or system change.
- Driving continuous improvement initiatives.
- Working collaboratively across multiple departments.
- Building long-term customer relationships.
- Operating within healthcare, pharmaceuticals, medical devices or another regulated environment.
- ERP systems (Microsoft Business Central would be highly advantageous.)
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You'll Also Bring
- A naturally engaging and approachable leadership style.
- Excellent communication and stakeholder management skills.
- A proactive mindset with a passion for continuous improvement.
- Strong organisational skills and attention to detail.
- The ability to balance operational delivery with people development.
- Experience working in fast-paced customer-focused environments.
Why Join?
This is a business investing heavily in its future. Backed by international growth and exciting expansion plans, you'll join at a pivotal time where your ideas, leadership and experience will genuinely influence the direction of the Customer Service function. The role also offers excellent long-term career potential as the organisation continues to grow.
What's On Offer
- Competitive salary
- Annual Bonus
- Hybrid Working (3 office / 2 home)
- 32 Days Holiday (including Bank Holidays)
- Excellent Pension Scheme
- Free Parking
- Genuine Career Development
- Opportunity to help shape a growing business
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