B&M Retail
Customer Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Manager
Customer Service Manager – B&M
Are you a Supervisor, Team Leader, or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.
We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our new store in Carmarthenshire. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.
The Role
This is a permanent, full-time position requiring the flexibility to work a range of shifts across days, evenings, and weekends.
Key Responsibilities
- Lead and motivate the front-end team to deliver polite, prompt, and friendly service
- Be a visible, approachable leader for customers and colleagues
- Coach team members to build their skills and service confidence
- Oversee stock and cash control procedures, ensuring security and compliance
- Support a great store culture and contribute to a positive workplace
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Experience in managing teams in retail or hospitality
- Strong numeracy and problem-solving skills
- A flexible, hands-on attitude with great people skills
- A passion for retail and delivering exceptional customer service
Why Join B&M?
We're entering a new chapter under inspiring leadership committed to growth, collaboration, and fresh thinking. Our new leadership brings a clear vision, renewed energy, and a people-first approach—making this the perfect time to join us and help shape the future of B&M!
Get help with your application
Your very own career expert that helps elevate your application to the next level.
As one of the UK’s fastest-growing retailers, with over 780 stores and more on the way, our growth means big career opportunities. We offer:
✅ A discount in-store for all colleagues ✅ A colleague portal with discounts across multiple retailers, hospitality, and more! ✅ Check out our full benefits here
Ready to Grow with Us?
Apply now and be part of the B&M journey.
B&M are an equal opportunities employer. We are committed to creating an inclusive and diverse environment for all colleagues.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills