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Join Saica Pack
A division of the Saica Group, where you'll have the opportunity to develop corrugated cardboard packaging solutions. At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the driving force behind a more responsible production model. At Saica Pack, you'll be part of the circle! We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you!
Country: United Kingdom
Job: Customer Service Manager
Job Description:
- To provide the highest levels of customer satisfaction by an efficient management of customer expectations through leading his/her team and coordinating with all departments.
- To support External Sales on E2E project identification and delivery.
- Monitoring and management of the order intake to ensure fulfillment of specific requirements such as: minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
- Coordinate actions with other departments, such as logistic and production, to fulfill customer expectations on service (OTIF) and ad hoc assistance.
- Manage accounts assigned to him/her by the Plant / Regional Sales and Commercial Manager with the aim of maximizing their sales volume and profitability.
- Deal correctly with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, website training...
- Be responsible for maintaining in the company Management System (GPT, SSS, SAP, etc) the most up-to-date information concerning our customers.
- Participate in the definition and follow-up of customer account plans.
- Support the data collection for these plans.
- Attend meetings, together with Sales Representative he/she works with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
- Sustain the Group's Management System relating to the sales and commercial activity (SSS, GPOT, SDS, SDP...).
- To promote use of web-based ordering by customers.
- To attend and contribute to major customers review meetings.
- To secure that the processes for subcontracting the conversion of some goods for sale satisfy our customer needs.
- Participate actively in the problem-solving process when analyzing customer's claims related to Service issues/non-conformities.
- Participate in the definition and be responsible for the implementation of working instructions aimed to improve the efficiency of the customer service team.
- To work with Plant management team to drive and improve customer satisfaction.
- To identify deficiencies in skills among his/her team managed, and work to improve individuals' capabilities through coaching and training.
- To lead the definition and implementation of the induction training for all new members joining his/her team.
- To actively participate in his/her own training program definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.
- To lead the annual appraisal of his/her team members with the Sales Manager.
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Work Experience:
Customer Service
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Education:
GCSEs (General Certificate of Secondary Education): Administration
Worker Type:
Regular
Why Choose Us
By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world.
Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we seek a balance between professional and personal life. All CVs received will be processed in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests, in writing, the right to cancellation or rectification.
Join us today and shape tomorrow's sustainable solutions with the Saica Group.
Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex). The group's revenue is € 3.620 million (consolidated sales as of 31 December 2023).
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