Morrisons
Customer Service Manager
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Customer Service Manager
Customer Service Manager – Join Our Growing Team at Morrisons
About Morrisons
We are the UK’s fifth largest supermarket and a proud Yorkshire food retailer. From our humble beginnings in a Bradford market stall, we’ve grown to serve customers across the country through nearly 500 stores and an expanding online home delivery service.
- Our business spans food, grocery, and manufacturing. Many of the fresh products we sell come from our own facilities, giving us full control over quality and sourcing.
- Customer service lives at the heart of everything we do. We lead by example, ensuring every interaction is exceptional.
The Role: Customer Service Manager
You’ll be an ambitious and inspired leader, stepping up to the challenge of driving performance, collaboration, and outstanding service within our stores.
Key Responsibilities
As a Customer Service Manager, reporting directly to the Store Manager, your focus will be on:
- Leading, empowering, and mentoring colleagues to prioritise customer needs at every opportunity.
- Listening to customer feedback and implementing actionable improvements.
- Ensuring market-leading product availability across the store.
- Collaborating closely with other store managers to build a supportive, performance-driven culture.
- Managing resources efficiently—planning schedules, addressing absences, conducting talent and performance discussions.
- Delivering high-grade training for colleagues to boost confidence and capability in their roles.
- Enabling cross-departmental collaboration so that teams work seamlessly together.
- Identifying and developing talent within your department.
- Establishing strong relationships with other store and operational departments.
- Guiding colleagues to deliver outstanding results against all targets, ensuring the store operates at a high standard.
- Taking full accountability for leadership, ensuring processes are planned for excellence.
- Ensuring team wellbeing and motivation through a supportive, purposeful workplace.
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Benefits: In It Together
This role offers challenging work, growth opportunities, and a fulfilling career—and we recognise that by rewarding you fairly.
- Excellent training and development to help you thrive in your new position.
- Competitive salary, bolstered by a generous bonus scheme.
- Industry-leading benefits, including:
- A high-quality pension scheme.
- Access to private healthcare.
- A colleague discount—enjoy savings on our product range and encourage family and friends to do the same.
- Family-friendly policies, such as:
- 26 weeks paid maternity and adoption leave.
- Neonatal care and fertility support for colleagues who need it.
- Want a deeper look at Morrisons beyond the checkout? Visit our virtual 360° store tour ([-link here]) to explore our warehouses, hospital programmes, and employee-driven initiatives.
About You: Are You the Right Fit?
We’re looking for someone who delivers outstanding customer service with passion—whether you have experience in retail, hospitality, tourism, or travel, this could be your move.
Requirements
- Proven experience in managing teams in a fast-paced environment.
- Strong communications skills, able to share insights, best practices, and ideas.
- Relationships are key—you’ll build and maintain trust with internal stakeholders while staying flexible and responsive.
- Adaptable and driven to challenge systems, foster improvement, and stay ahead of change.
- Exceptional listening and negotiation skills when dealing with customers, as well as internal issues.
- A customer-first mindset.
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Our Commitment to Equality
Morrisons is an equal opportunities employer, committed to embracing diversity and inclusivity. We welcome and genuinely value applications from all backgrounds.
Why Morrisons?
We’re not just a supermarket—we’re an organisation where colleagues feel valued, challenged, and empowered.
- Our origins are rooted in small-town values, rooted in helping communities thrive.
- Working with over 11 million customers weekly, we create a buzzing, dynamic environment where no day is the same.
- Our fresh, locally sourced products set us apart, but it’s our people who truly make the difference.
At Morrisons, we believe in investing in our teams— offering learning programmes that are built by those currently on the ground. Many of our Store Managers started as shopfloor employees. That’s dedication to understanding how our people operate, so they can better help our customers and colleagues.
So why wait? If you’re ready to join a team that thrives on growth, collaboration, and putting customers first, we’d love to hear from you.
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