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Customer Service Manager
Customer Service Manager – Store Location: Tiverton
Love retail? Get a buzz off delivering great customer service?
Ready to lead a team that puts customers first every single day?
Join B&M as a Customer Service Manager in our Tiverton store and be the driving force behind a brilliant shopping experience!
About the Role
This is a hands-on leadership role where you’ll own the front-end experience—from the moment customers walk in until they leave. You’ll lead your team to deliver fast, friendly, and efficient service in a busy, high-energy retail environment.
A permanent, full-time position via the store management team, requiring flexibility across days, evenings, and weekends.
Responsibilities
- Lead the front end, ensuring every customer receives great service
- Keep queues moving while maintaining a fast, friendly, and efficient experience
- Handle customer queries, issues, and feedback with confidence and care
- Drive service standards, KPIs, and customer satisfaction scores
- Create a welcoming, positive store atmosphere that customers enjoy
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Requirements
To excel in this role, you’ll bring:
- Experience managing cash processes with accuracy
- Proven ability to lead teams in fast-paced environments
- Passion for delivering great customer experiences
- Confidence in handling challenges and making quick decisions
- A results-driven mindset with a focus on high service standards
Why Join B&M?
There’s never been a better time to be part of B&M:
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- Strong leadership & ambitious growth—with 780+ stores (and growing)
- Real career progression opportunities
- Flexible, hardworking, team-oriented culture
Benefits
- Discounts in B&M stores
- Colleague portal offering discounts at major retailers & hospitality brands
- Additional benefits available at BM’s Benefits Page
Join Us
If you love working with people and want to make a real difference on the shop floor, apply now! Bring your energy to B&M and join a colleague-first business.
B&M are an equal opportunities employer. We’re committed to creating an inclusive, diverse environment for all colleagues.
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