Morrisons
Customer Service Manager - Bedlington
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Customer Service Manager - Bedlington
Customer Service Manager – Join Our Team at Morrisons
About the Business
From a modest Bradford market stall to becoming the UK’s fifth largest supermarket, Morrisons is proud to be a Yorkshire food retailer with over 500 stores and an expanding online home delivery service. As a business primarily focused on food & grocery, we source and process much of our fresh products through our own manufacturing facilities.
Everything we do revolves around putting customers at the heart of our business.
The Role
We are recruiting a high performing Customer Service Manager to help us grow and succeed further.
Reporting to the Store Manager, your key responsibilities will include:
- Leading and empowering colleagues to prioritise exceptional customer service
- Actively listening to and responding to customer feedback
- Ensuring market-leading product availability throughout the store
- Collaborating with other store managers to drive supportive and high-performance team culture
- Managing schedules, attendance, performance, and talent development within assigned departments
- Delivering training to boost team confidence and capability
- Enabling seamless cross-department collaboration
- Identifying and nurturing talent within the customer service team
- Building strong relationships with other operational departments
- Inspiring colleagues to achieve outstanding performance against department-specific targets
- Taking a proactive leadership role within the store
- Ensuring efficient resource and planning
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Benefits
Your contribution will drive our success, so in return, you’ll enjoy:
- Excellent training and development opportunities
- Competitive salary
- A superior benefits package, including:
- A generous annual bonus
- An attractive pension scheme
- Private healthcare
- A colleague discount for you and your friends/family
- Flexible working policies
- 26 weeks of maternity and adoption leave
- Neonatal and fertility leave
For an insider look at Morrisons—and the areas guests don’t see—explore our 360° virtual tour of our warehouses and colleague canteens to get a taste of working at Morrisons.
Ideal Candidate (About You)
We value passion and drive more than experience. If you have:
- Backgrounds in retail, hospitality, travel & tourism, or a service-oriented role
- Strong customer service ethos
- Experience managing teams in fast-paced environments
- Exceptional communication skills to share knowledge and best practices.
- The ability to build and maintain relationships with stakeholders across all areas while remaining adaptable
- Effective problem-solving skills and an ability to challenge and adapt to change
- The capacity to actively listen and respond to both customers and colleagues daily
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About Morrisons
As shopkeepers for over 125 years, we take pride in offering a distinct shopping experience that competitors can’t match. Serving customers across the UK through nearly 500 stores, our united team combines quality essentials, impeccable service, and a lively store environment.
As the UK’s fifth largest supermarket, we provide:
- Great value for money
- Exceptional fresh food and groceries
- Quality prepared products—more fresh than any other retailer
- A fast-paced, engaging work environment where we constantly aim to exceed expectations
trabalhar. At Morrisons, we not only invest in our colleagues—the best training programmes are provided—but also promote progression from the shop floor to management. Our store leaders have earned firsthand experience, ensuring they can support both our people and customers with true understanding.
We are an equal opportunities employer and welcome applications from all backgrounds. Start with us today and be part of what we create—eat, experience, and believe in more.
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