Megadyne Group
Customer Service Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Manager
Customer Service Manager – Internal Sales Team Lead
A Power Transmission Manufacturer
We are seeking an experienced and motivated Customer Service Manager to lead our Internal Sales team and ensure an exceptional customer experience.
About the Role
As a manufacturer of Power Transmission products (rubber belts, timing belts, sprockets, pulleys, and chains), this role requires strong engineering experience to support the internal sales team while guiding day-to-day operations, enhancing customer satisfaction, and driving team performance through effective sales strategies.
Key Responsibilities
- Manage and oversee daily operations of the internal sales department
- Lead, coach, and develop internal sales staff
- Handle and resolve escalated customer complaints professionally
- Monitor team performance and customer satisfaction levels
- Develop and implement customer service policies and procedures
- Ensure adherence to service standards and response times
- Analyse customer feedback and identify improvements
- Produce KPI reports, customer trend analyses, and team performance reviews
- Collaborate cross-departmentally to enhance the customer journey
- Recruit, train, and onboard new team members
- Manage staff rotas, workloads, and performance reviews
- Maintain strong product and company knowledge across the team
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
Skills & Experience
✅ Proven experience in a customer service management role ✅ Experience working with engineers and purchasing departments ✅ Engineering background (sales or workshop experience preferred) ✅ Strong leadership and people management skills ✅ Excellent communication and interpersonal abilities ✅ Problem-solving and conflict resolution skills ✅ Ability to work under pressure while managing multiple priorities ✅ Strong organisational and administrative skills ✅ Experience with CRM systems (e.g., Salesforce) and Microsoft Office ✅ Deep understanding of customer service best practices
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
📚 GCSEs (or equivalent) in English and Maths 📚 Engineering qualifications (BTEC, degree, or professional qualification in Engineering, Management, or Customer Service – desirable but not essential
Key Attributes Required
🔹 Professional yet approachable attitude 🔹 Engineering expertise (either in sales or technical hands-on) 🔹 Customer-focused mindset 🔹 Positive, proactive attitude 🔹 Strong attention to detail 🔹 Ability to motivate and inspire a team
Salary & Benefits
- Competitive salary
- Company pension
- Training and development opportunities
- Employee discounts and benefits package
- Performance bonus scheme (subject to eligibility)
Reports To
📌 UK Sales Manager
Working Hours
Full-time (Monday to Friday) – Additional hours may be required based on business needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills