Family Building Society
Customer Service (New Business)
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Job Title: New Business Representative
Salary Range: £25,000-£26,500
Contract: Permanent, Full-Time (37.5 hours per week Monday-Friday)
We’re excited to share an opportunity to join our friendly New Business Team as a New Business Representative — a great role for someone who enjoys speaking with people, providing helpful and accurate information, and supporting customers, intermediaries, and other third parties with enquiries about the Society’s mortgage and savings products and services.
Day to day, the successful candidate will handle calls, respond to enquiries, send out relevant literature and application forms, follow up marketing and website enquiries, provide mortgage progress updates, contact existing mortgage customers about alternative products, and work closely with colleagues across the team.
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About Us
Family Building Society is a mutual organisation with a proud history dating back to 1896, focused on helping people and families make confident financial decisions. As the UK’s 11th largest building society, we combine strong foundations with a personal, member-focused approach, offering savings and individually assessed mortgages designed to support customers at every stage of life.
Benefits Package and Incentives
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- Generous and comprehensive benefits package including Private Healthcare
- Electric Vehicle Salary Sacrifice Scheme
- Company pension
- Company wide discretionary bonus
- Free parking permit at local car park
- Pro Rata 25 days holiday, with length of service increases to 28 days holiday
- Hybrid working available
- Professional study available
Equal Opportunities
We are an equal opportunities employer and welcome applications from people of all backgrounds, experiences, and perspectives.
If you require the application form in a different format, please email: recruitment@familybsoc.co.uk
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