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Customer Service Officer
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Customer Service Officer
Part-Time Customer Service Officer
Location: Eastleigh Salary: £26,685 per annum (pro rata) (Band 3)
Hours: Up to 25 hours per week (core hours: 11:00am–2:30pm minimum) Contract: Permanent
Closing Date: 8 July 2026 First Interview: 16 July 2026 Second Interview: 23 July 2026
Contact: josh.miller@eastleigh.gov.uk
*Make a Difference as a Customer Service Officer
Eastleigh Borough Council is seeking a Customer Service Officer to deliver an outstanding experience for residents, businesses, and visitors. Whether assisting with complex enquiries, navigating services, or resolving challenges, your role is crucial in building sustainable, healthy communities.
Every day, you’ll be the first point of contact for those needing help—solving problems, offering clear guidance, and ensuring every customer feels supported.
What Your Role Entails
This dynamic frontline position requires resilience, empathy, and strong communication skills. You’ll work across multiple channels:
Key Responsibilities
- Support residents & customers face-to-face, over the phone, or digitally, resolving enquiries at first point of contact
- Provide clear guidance on using online services confidently
- Identify support needs and ensure customers reach the right team
- Maintain accurate and secure records, handling data discretionally
- Collaborate with colleagues to achieve positive outcomes
- Promote digital solutions to enhance accessibility
- Contribute ideas for improving service quality
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What a Typical Day Could Look Like
- Assisting residents at reception with complex queries
- Handling phone and digital requests, seeking resolutions
- Helping customers manage online services efficiently
- Detecting when additional support is needed
- Contributing to team performance targets
What We’re Looking For
You’ll thrive in this role if you: ✅ Have customer service experience, ideally dealing with varied enquiries ✅ Are calm, resilient, and problem-solving, even under pressure ✅ Excel at adapting communication to different audiences ✅ Are proficient with systems and eager to learn new processes ✅ Take ownership of issues and drive solutions ✅ Passionate about helping people and delivering exceeding service
Essential Qualifications:
- GCSE English & Maths at grade C (4) or equivalent
Why Join Eastleigh Borough Council?
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What We Offer
- A supportive, collaborative team environment
- Flexible working options (including up to 2 extra days’ leave per month)
- Opportunities for growth and development
Benefits Package
- 23–28 days annual leave (depending on service)
- Defined Benefit Pension Scheme
- 30% discount at Places Leisure (Eastleigh)
- Employee Assistance Programme (confidential support)
- Accredited Living Wage Employer
Job Details
Working Hours
- Part-time up to 25 hours per week
- Core requirement: Available Monday–Friday, 11:00am–2:30pm (flexibility for remaining hours based on service needs)
- Office hours: 8:30am–5:00pm (closed weekends & bank holidays)
Not Applying? A Quick Note
While generative AI tools can assist with applications, we prioritise authentic, personal stories. Overly polished or generic responses often miss the mark—so tell us about real experiences, challenges overcome, and what excites you about customer support.
Applications should be submitted via: jobs.eastleigh.gov.uk
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