Customer Service Officer - HMCTS (North Shields)

Pay - £12.86 per hour

Monday - Friday - 37 hours per week

Temporary assignment until March 2027

Must have valid right to work and be able to pass a DBS

Our client, a reputable government organisation, is hiring for a Customer Service Officer to join their team in North Shields. This is a fantastic opportunity to contribute to the justice system by providing vital support and ensuring smooth court operations.

What You'll Be Doing

• Undertaking all administrative tasks to prepare for, facilitate, and conclude hearings.
• Assisting users and stakeholders through face-to-face engagement, telephone calls (incoming and outgoing), and responding to correspondence in various formats.
• Providing clear, consistent information to users, including those with complex needs, to help them participate effectively in justice processes.
• Using HMCTS service scripts and knowledge articles to direct users to relevant services and support.
• Supporting users through complaints procedures, offering immediate assistance to prevent escalation, and updating relevant systems.
• Identifying risks related to HMCTS buildings and informing the Senior Person on Site as needed.
• Processing work in line with standard operating procedures to meet performance and service standards.
• Managing case files with accurate data entry, secure information handling, and compliance with data retention protocols.
• Handling jury service tasks, including selection, deferrals, reassignments, attendance tracking, and processing expenses.
• Assisting with listing and scheduling to optimise judicial time and respond to urgent matters.
• Providing judicial support such as diary management and administrative assistance.
• Supporting enforcement activities, including financial assessments and producing basic reports.
• Contributing to health and safety operations, including facility checks, issue logging, and safety governance.