Hoople Group
Customer Service Officer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Officer
Customer Service Officer - Community Wellbeing
Contract: Agency (3 months) Hours: 22.2 per week (3 days per week, including Monday and Friday) Pay: £13.47 per hour Closing Date: 28/06/2026
We are seeking an organised, compassionate, and proactive individual to join our Safeguarding Team. This is a vital role providing first-line support for safeguarding enquiries, ensuring vulnerable adults receive the appropriate response and support.
Key Responsibilities
- Answering calls and taking messages as a first point of contact for safeguarding enquiries
- Providing basic advice and signposting to appropriate services, under guidance from a Senior Practitioner
- Adding safeguarding referrals and inputting information onto Mosaic
- Maintaining accurate case notes and updating relevant spreadsheets/systems
- Supporting with safeguarding correspondence, including outcome letters
- Taking minutes for meetings where required
- Checking incoming safeguarding referrals (e.g., whether the adult is known to ASC), highlighting any contacts that appear urgent or high-risk to a Senior Practitioner
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Excellent communication and customer service skills
- Strong administrative and organisational abilities with a high level of attention to detail
- Ability to handle sensitive and confidential information professionally
- Ability to prioritise work and identify matters requiring urgent attention
Hoople Recruitment are working on behalf of our client to recruit to this agency role.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills