Local Government South East
Customer Service Officer
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Part Time
Eastleigh
Posted 5 days ago
£26,685 (band 3) per annum pro rata £ / Year
Closes: 8 July 2026
Customer Service Officer
Up to 25 hours per week
£26,685 (band 3) per annum pro rata
Permanent
Eastleigh House
Make a difference where it really matters
Every day, our Customer Support Officers are the first point of contact for residents, businesses and visitors who need help, often at important or challenging moments.
If you’re someone who enjoys solving problems, helping people navigate services, and taking ownership of issues through to resolution, this could be the role for you.
At Eastleigh Borough Council, we’re committed to building sustainable, healthy communities, and our Customer Support team plays a vital role in making that happen.
The role
This is a varied, fast-paced frontline role where no two days are the same. You’ll be supporting customers across multiple channels, face-to-face, phone and digital, helping them access the services they need quickly and effectively.
What your day might look like
- Supporting a resident at reception with a complex enquiry
- Handling phone and digital queries, resolving issues at first point of contact wherever possible
- Helping customers navigate and use online services confidently
- Identifying when someone may need extra support and ensuring they get to the right place
- Keeping accurate records and ensuring data is handled securely
- Working closely with colleagues and other services to get the right outcomes for customers
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What you’ll be responsible for
- Delivering a high-quality, inclusive and professional customer experience
- Taking ownership of customer enquiries through to resolution wherever possible
- Promoting digital and self-service options to improve accessibility and efficiency
- Working to service standards and performance targets as part of a team
- Maintaining confidentiality and complying with data protection requirements
- Building and maintaining strong knowledge of Council services and systems
- Identifying opportunities to improve how we support our customers
About You
We’re looking for someone who is:
- Experienced in a customer-facing role, ideally handling a range of enquiries
- Calm, professional and resilient, even in challenging situations
- A strong communicator who can adapt to different people and needs
- Comfortable using multiple systems and learning new processes
- Proactive and solutions-focused, taking ownership of issues
- Passionate about helping people and delivering a great service
You’ll also need GCSE English and Maths at grade C (or equivalent).
Why join us?
This is more than a customer service role, it’s an opportunity to have a real impact on people’s day-to-day lives in your community.
In Return, We Offer
- A supportive and collaborative team environment
- A strong commitment to your learning and development
- Flexible working options
- The chance to influence and improve how services are delivered
Our Benefits Include
- 23-28 days annual leave (depending on local government continuous service)
- Flexible working, with the ability to accrue up to 2 additional days leave per month
- Defined Benefit Pension Scheme
- 30% discount at Places Leisure, Eastleigh
- Confidential Employee Advice and Support Programme
- Accredited Living Wage Employer
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Hours of work
This is a part-time role of up to 25 hours per week. To support peak demand, you’ll need to be available during our core lunchtime period (11:00am to 2:30pm as a minimum). Outside of these hours, there is flexibility in how the remaining hours are worked, depending on service needs.
Our opening hours are Monday to Friday, 8:30am to 5:00pm. We are closed weekends and bank holidays. Your shift will be within these working hours.
Interested?
If you’re motivated by helping people, solving problems, and being part of a team that genuinely makes a difference, we’d love to hear from you.
A quick note on applications
While tools like AI can support application writing, we place real value on authentic, personalised responses.
Applications that are too generic or overly polished often don’t reflect the skills we’re looking for. We’d much rather hear about your real experiences, how you approach challenges, and what motivates you to work in customer support.
For an informal discussion about the role, please contact josh.miller@eastleigh.gov.uk
Closing date: 8 July 2026
Interview dates:
- 1st stage 16 July 2026
- 2nd stage 23 July 2026
To apply for this job please visit jobs.eastleigh.gov.uk.
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