How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Officer
Acolad
Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1995, the group is present in 22 countries across Europe, North America and Asia, with over 1,600 employees supported by a network of +10,000 linguists around the world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brands.
Check out Our brand video to learn more about us!
About the role
The Customer Services Officer sits within the Customer Excellence Team of Acolad and can support the clients of a specific service, function or contract within the Group.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This Customer Services Officer position would sit within the Legal Transcription Team of the UK Scope, based out of the London Office. The Customer Services Officer processes a high volume of transcript requests, court audio and client queries, in order to maintain framework compliance and work in unison with the other members of the UK Customer Excellence Legal Transcription Team.
The role is computer-centric and is office-based, so the Customer Services Officer will need to live within a commutable distance of our London office in Borough Street.
Key Responsibilities
- Data entry: uploading hard-copy and digital court audio and other data to internal systems
- Monitoring a shared inbox and phone line; responding to routine client enquiries via email and phone
- Quoting and processing high volumes of transcription requests and invoices using internal ERP system
- Handling complaints, assisting with reporting, monitoring performance against SLA agreements and compliance against client contracts and frameworks
- Communicating proactively with team members to ensure full coverage and even workload across staff
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements
- Excellent attention to detail, time management, efficiency and responsiveness
- Numerical and computer literacy and quick typing speed – Microsoft Excel skills essential
- Confident and professional telephone/email manner
- Strong analytical and reporting skills
- Ability to learn/work in a fast-paced environment both independently and collaboratively with other members of the team
- Self-discipline, enthusiasm and high energy, with a results-orientated outlook
Experience Required
- 1-2 years of experience in a customer facing position required
- 1-2 years of experience in data entry and database management preferred
- A-Levels or equivalent qualifications preferred
- Fluent written and spoken English required
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location