Kirklees Council
Customer Service Officer - Libraries
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Officer - Libraries
Customer Service Officer (Fixed Hours & Relief) – Kirklees Libraries
About the Organisation
Organisation: Kirklees Directory: Adults & Health Service Area: Communities and Access Service Location(s): Across Kirklees Hours: Various Position Type: Permanent Grade: 6 Salary: £26,403 - £28,142
Role Overview
PLEASE NOTE: There are fixed hours and relief roles available. In your application, clearly state which role you are applying for.
We encourage individuals who thrive in customer-focused environments, can demonstrate strong administration and IT skills, and take pride in making a positive impact in their communities.
Due to the diverse and community-driven nature of our work, no two days here are the same. This role offers:
- Enriched interactions with people of all ages
- Support for vulnerable individuals
- Flexible, rewarding work across multiple locations
Our libraries and Communities and Access Service deliver essential support, including:
- Computer and broadband access
- Youth engagement programmes
- Aid for job seekers
- Combating loneliness and social isolation
Key Responsibilities
Fixed Hours Customer Service Officer
- Engage with a broad range of patrons of all ages, fostering inclusion and community growth.
- Deliver community activities, from early years development for children to support for retired age groups.
- Hambly maintain high standards of administration, ledgers, and customer service.
- Collaborate with frontline teams to meet service objectives and bolster community engagement.
- Work with partner organisations, local groups, and external stakeholders.
- Flexibility Required: Willingness to serve across multiple library branches weekly due to the varied nature of demand across Kirklees.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Nature of Work:
- Team-based, but also independent tasks.
- Regular but flexible hours with occasional multi-branch scheduling.
Relief Customer Service Officer
- Provide customer service, administration, and technical support across all library locations.
- Assist diverse community groups, including families, young people, and senior citizens.
- Offer essential digital access and literacy support.
- Maintain systems, resources, and availability of library materials.
Nature of Work:
- Evening shifts (until 7:30pm, including weekends).
- Required to be on-call for bridge shifts at short notice.
- May include a need to cover entire Kirklees locations as required by service demand.
Requirements & Qualifications
- A passion for community-based work and supporting vulnerable and marginalised groups.
- Sound administrative experience with proficiency in appraising document management systems.
- Technical aptitude with IT skills, particularly with databases, word processing, and customer relationship management tools.
- Strong customer service orientation with the ability to relate equitably to people from all backgrounds.
- Demonstrated self-motivation, discretion, and resilience in handling sensitive or challenging situations.
- Flexibility to adapt to varied working hours and across locations.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience in library services, local government, or social welfare settings is advantageous but should not be a necessity.
Support & Inclusivity
Accessibility & Equality
We support a "name-blind" application process, meaning recruiters have access to no personal information, including name or contact details, until shortlisting is complete.
For candidates with disabilities or those who require an adjusted application process, please contact our Recruitment Team for guidance.
DBS Check
This role is subject to a DBS (Disclosure and Barring Service) check. Convictions will be reviewed as part of the hiring process.
Safeguarding
Candidates are required to align with our safeguarding principles concerning the welfare of vulnerable adults, children, and young people.
Contact & Next Steps
- Informal enquiries can be directed to Jude Lynn (manager), 01484 221000.
- Recruitment support: Require assistance with application or documentation adjustments? Contact the Recruitment Team by email or phone (01484 221000), asking for Recruitment.
Closing Date
Applications must be submitted by 19 July 2026 at 11:55 PM.
For further details including full job specifications, please review our Link to Job Profile.
—Kirklees—She Matters, He Matters, We Matter—
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location