RBS
Customer Service Officer - Premier Banking
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join us as a Customer Service Officer in Premier Banking
We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times.
You’ll be educating customers in the different ways to Bank and supporting them in choosing the options that work best for them.
You’ll be a detail-orientated person able to complete processes and procedures while providing each customer with a seamless experience.
This job does not meet Skilled Worker visa sponsorship requirements.
What you'll do
You’ll handle inbound calls from Premier Customers regarding a wide range of queries delivering an exceptional service to everyone you speak to. Whether it’s making payments, dealing with banking queries, providing product information or booking customers in to discuss their finances with a relationship manager, you’ll be there to help.
Your duties will include:
- Taking full ownership of your calls, solving customers’ queries and providing an outstanding memorable customer experience
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Identifying complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Improving processes and procedures to maximise customer satisfaction and efficiency
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The skills you'll need
You'll have experience working in a customer-focused environment, with a passion for delivering excellent service and building positive relationships with customers. You'll enjoy helping customers by understanding their needs and finding the right solutions while meeting performance and quality standards.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written with the ability to build rapport and adapt your approach to different customers
- Confidence working in a fast-paced contact centre environment, managing a high volume of customer interactions while maintaining attention to detail
- A genuine commitment to putting customers first, going the extra mile to provide a personalised and effortless experience
- A positive attitude towards developing new skills, embracing feedback, and developing your knowledge
- Good technology skills with the ability to multitask whilst talking to customers
- Resilience empathy, and the ability to remain calm and professional when handling a range of customer enquiries
Working here
We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating shift pattern.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You’ll work 35 hours over 5 days between the hours of 7.00am and 9.00pm, this will include 3 weekend shifts, a Saturday or Sunday in a 12 week period. We'll discuss your hours in more detail at your interview.
Upon completing your 6 month probation, you'll be required to work 1 day a week in the office.
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level.
This job does not meet Skilled Worker Visa sponsorship requirements.
How we'll reward you
You’ll join on a competitive salary of £27,090 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays. Visit our rewards and benefits page for more information on the benefits packages we offer.
Hours
35
Job Posting Closing Date:
02/08/2026
Ways of Working
Hybrid
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills