NatWest Group
Customer Service & Operational Analyst
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Customer Service & Operational Analyst
Customer Service & Operations Analyst
Join us as a Customer Service & Operations Analyst.
You’ll deliver successful outcomes for customers by investigating their queries and understanding their needs. You’ll liaise with customers and businesses to collect information for solving their queries while showcasing your knowledge and enthusiasm on a daily basis.
This role is full time office-based for the first 5 weeks while completing training and accreditation. After this, the position is a hybrid role (2 days in the office per week).
Important Note: This job does not meet Skilled Worker visa sponsorship requirements.
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What You’ll Do
As a Customer Service & Operations Analyst, you’ll respond to customer queries promptly and tactfully while adhering to SLAs. This role requires strong interpersonal skills to build relationships and maintain awareness of customer needs.
Your day-to-day responsibilities will include:
- Authorising and investigating transactions aligned with KPIs
- Collecting required information from customers and businesses
- Reviewing processes to identify automation and enhancements for better customer and business experiences
Skills You’ll Need
To excel in this role, you’ll have:
- Strong customer service abilities and customer/industry knowledge
- Thriving experience in a fast-paced environment
- Excellent organisational skills with a focus on meeting deadlines
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Additional strengths include:
- Experience in coaching and providing feedback
- Awareness of trends, policies, and regulatory changes
- Thorough understanding of products, processes, and banking systems
- The ability to interpret information and provide analysis, driving continuous improvement
- Strong familiarity with our industry and its customers
- Excellent written and verbal communication skills
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