Speedy Freight
Customer Service & Operations Advisor (FTC)
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Customer Service & Operations Advisor (FTC) Department: Branch Customer Service Employment Type: Contract / Temp Location: Speedy Freight- UK Reporting To: Branch Manager Compensation: £24,000 / year
Description At Speedy Freight, we provide same-day delivery solutions to businesses across the UK and Europe, handling urgent and time-critical shipments. As part of one of the UK’s leading supply chain networks, we pride ourselves on being reliable, responsive, and customer-focused.
Our mission is simple: “To be the first choice to deliver – every single time.”
As a Customer Service Advisor, you’ll be at the heart of our operation. You’ll speak to customers, manage bookings, and help ensure deliveries run smoothly from start to finish. This is a great opportunity for someone at entry level who wants to develop communication, sales, and logistics experience.
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Key Responsibilities Taking customer bookings over the phone and entering details into our systems Speaking with customers to agree pricing and delivery options Supporting the sales team by booking appointments with potential new customers Working closely with Customer Services and Sales to meet performance targets Promoting Speedy Freight’s services to new and existing customers Managing multiple tasks in a busy, deadline-driven environment Communicating clearly and professionally with customers and colleagues Being flexible to support the on-call rota when required
Skills, Knowledge and Expertise Confident and friendly telephone manner Good written and spoken English and basic maths skills (GCSE level) Comfortable using IT systems (Microsoft Word, Excel, Outlook) Organised, reliable, and able to multitask Willingness to learn and develop new skills A positive attitude with a strong focus on customer service Previous customer service or phone-based experience is helpful but not essential — full training will be provided. If you enjoy speaking to people and working in a fast-moving environment, we’d love to hear from you
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Why Join Speedy Freight? An exciting, varied role with training and development Friendly, supportive team environment Stable, permanent position Opportunity to grow within a national logistics business Ready to take your first step into the logistics industry?
Benefits Company pension Cycle to work scheme Health & wellbeing programme On-site parking You will be based in our Mobberley Branch (Knutsford WA16 7QJ) - Covering Stockport and Warrington locations
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