RS UK & Ireland
Customer Service Opportunity
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Job role: Customer Success Executive
Location: Melton (Near Hull, East Yorkshire)
About RS Safety Solutions
RS Safety Solutions, part of RS Group, is the UK’s leading supplier of PPE, safety, and hygiene products to the food manufacturing industry. With customers of all sizes in almost every food sector, our success is based on exceptional customer service, a tailored supply chain, and an extensive, well-priced product list. Our customer service encompasses each department, and we strive to supply products first time, in full, to our customers.
RS Safety Solutions is going through an exciting period of growth and due to this we are seeking to expand our Customer Success team here in Melton, therefore we are interested in talking with experienced customer service professionals looking for their next adventure!
What you will be doing:
- Providing excellent customer service with a high emphasis on communication.
- Maintaining customer satisfaction by supplying problem-solving resources.
- Proactively managing customer orders in a correct and timely manner.
- Demonstrating and promoting excellent customer service through effective communications.
- Collaborating with the team and business on daily and continuous improvements.
- Completing daily routines and ensuring deadlines are met on time.
- Dealing with delivery disputes, raising customer returns, and handling invoice queries.
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What do I need to be successful?
If you have the following skills and experience, we want to hear from you:
- Experience within a customer service environment.
- Excellent communication skills, both face-to-face and verbal.
- Ability to prioritize and multi-task in a busy environment.
- Strong team player.
- A desire to look for opportunities to improve and collaborate.
- Computer literate.
We are RS Group
At RS we’ve been solving engineering problems for over 80 years: big ones, small ones, easy and difficult ones. We turn the ‘what ifs’ into the ‘why nots’, the impossible into the possible. Our purpose? Making amazing happen for a better world.
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We offer service and product solutions. We send out a parcel every 2 seconds, to over 130 countries. We provide over 700,000 in-stock and over 3 million unstocked products to more than 1.2 million customers.
We want people like you, as you are curious about things, you like doing things differently and also in a human way with empathy. Because that’s exactly how we partner with people – our customers, suppliers, colleagues, and communities – to solve problems.
We’ll also invest in your development and wellbeing – because building a more diverse and inclusive culture, being ethical, responsible, and committed to our Environment, Social and Governance (ESG) action plan is at the heart of everything we do.
Come and join us and we’ll help you to think big, do more, and unleash your brilliance, so you do amazing things too.
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