Customer Service & Parts Administrator - 12 months fixed term contract

Customer Service & Parts Administrator

A fixed term contract has arisen within our Maritime Crane division in Biggleswade for a Customer Service & Parts Administrator – 12 months fixed term contract.

The role contributes to the success of Liebherr-Great Britain Ltd by ensuring effective procurement and sales of machine parts to help ensure maximum commercial recovery from service engineers’ times. This role will also participate in minimising the work-in-progress stock levels along with maintaining and developing administrative procedures whilst working within the Company’s key result areas; Business Performance, Customer Focus, People and Teamwork, Leadership.

Your Responsibilities:

• Promoting and preparing parts quotations and sales orders.
• Ensuring all urgent parts and aftersales issues are dealt with and progressed.
• Progressing and chasing supplier orders and back orders.
• Participating in taking calls from customers, liaising with service engineers, all members of the MCC sales and after-sales team and all other company personnel as appropriate. Enters new parts details onto the system to provide information and pricing to enable effective ordering.
• Effectively operating Liebherr systems to identify spare part.
• Collating information sufficient to support an internal or external invoice.
• Producing internal and external invoices using all relevant supplied information.
• Recovering necessary information from different sources when this is observed as being required.
• Filing and organising documentation in a manner that facilitates easy retrieval and also in accordance with the company systems.
• Undertaking to attend meetings and exhibitions off-site and overseas. This may include time spent away from home overnight.
• Undertaking training as required by the company from time to time, both at the workplace and off site, including overseas.
• Performing and communicate in a manner that builds on the strength of the After-Sales team, Liebherr-Great Britain Ltd, the Group and customers.
• Raising Warranty orders, Sales Orders, Work Orders, purchase requests and invoices both internally and to customers.
• Preparing travel and training plans for MCC Sales and After Sales staff.
• Undertaking some or all of the duties of other personnel in the absence of the latter as may be required from time to time.
• Arranging and be flexible with other members of the team to ensure full desk coverage for the required working day. This may involve flexing start and finish times as needed.
• Identifying and implementing improvements to the after-sales administration process.
• Undertaking all work in accordance with the company’s Health & Safety, Quality and Environmental policies and arrangements. Prepare risk assessments and method statements and implement safe systems of work as necessary.