NatWest
Customer Service - Personal Banker (12 months)
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Join us as a Customer Service Personal Banker in Grimsby
You’ll play a crucial role in guiding and supporting our valued branch customers, helping them achieve their financial goals.
We’ll support your progress by providing a Foundation Certificate in Responsible Banking and comprehensive training. Note: This role does not meet Skilled Worker visa sponsorship requirements. This position is offered for a 12-month period.
What You’ll Do
As the first point of contact in our branches, our customers will be at the centre of your role. You’ll focus on delivering outstanding service in every interaction, working with high accuracy to ensure a seamless and positive experience.
Day-to-Day Responsibilities:
- Initiate proactive conversations by understanding customer needs and assisting with their banking demands.
- Process general banking requests, including payments, balance enquiries, and transfers.
- Educate customers on the various banking methods available and the range of services we offer.
- Identify opportunities to assist customers with simple financial products and collaborate across teams to create a seamless experience.
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Required Skills & Qualities
To succeed in this role, you’ll need to be:
- Motivated and driven to develop your career, with a customer-centric mindset.
- A strong communicator who can effectively highlight product benefits and procedures.
Essential Requirements:
- A passion for customer service and keen attention to detail.
- The ability to thrive under pressure and maintain service excellence while meeting personal and branch goals.
- Strong interpersonal skills and the ability to work effectively within a team.
- A commitment to developing new skills and taking on additional responsibilities.
What We Offer
You’ll start on a competitive salary of £27,090 (pro rata based on hours worked).
Additional Benefits Include:
- Comprehensive NatWest Group Benefits package, including protection, healthcare, and lifestyle support.
- A generous holiday allowance of 33 days (pro rata for hours worked).
- A monthly contribution to your retirement savings fund.
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Key Working Arrangements
You’ll join a flexible network where our colleagues are dedicated to customer support. Your working hours will typically align with branch opening times (typically 9am–5pm, Monday to Friday, plus rotational Saturdays) and may include bank holidays.
Your Learning Journey
Your career growth begins with a comprehensive training programme, giving you new skills and the confidence to apply them. In addition, you’ll receive:
- Continuous coaching and support.
- Support to study towards a recognised external qualification, opening doors to further professional development.
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