NatWest Group
Customer Service - Personal Banker
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Customer Service Personal Banker - Warrington (Part-Time)
You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals.
We’ll look to you to proactively find ways to continually enhance our customer banking experience, and we’ll support you with:
- Achieving a Foundation Certificate in Responsible Banking
- Full on-the-job training
⚠️ Note: This position does not meet Skilled Worker visa sponsorship requirements.
What You’ll Do
As the first point of contact in our branches, you’ll be the face of outstanding customer service in every interaction. With a focus on accuracy and seamless experience, your daily responsibilities will include:
- Engaging in proactive conversations to understand and fulfil our customers’ banking needs
- Processing general banking requests, including:
- Payments
- Balance enquiries
- Transfers
- Answering queries on various banking methods and service offerings
- Identifying opportunities to assist customers with financial products
- Collaborating with teams to ensure a ** seamless customer experience**
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The Skills You’ll Need
To thrive in this role, you’ll require:
- A customer-centric approach with genuine passion for excellence in service
- Strong communication skills to explain products, procedures, and benefits clearly
- High attention to detail in every interaction
- Ability to thrive under pressure, balancing customer care with your own branch goals
- Interpersonal strength and a teamwork mindset
- Commitment to continuous professional development
How We’ll Reward You
- Base salary: £27,090 pro rata (for 21 hours/week)
- Extensive benefits through NatWest Group Benefits, including:
- Health & lifestyle perks
- Flexible rewards programme
- Generous holiday allowance: 33 days, pro rata
- Monthly retirement fund contribution
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For full details, explore our [rewards and benefits page].
What Else You Need to Know
Working Pattern
This role requires part-time work (21 hours/week) with flexible hours, typically:
- Monday to Friday: 9am–2pm (with potential overlap on a rotational basis on Saturdays)
- Includes some bank holidays
You’ll join a supportive network of colleagues dedicated to offering service whenever needed.
Your Learning Journey
Your career development starts with:
- Comprehensive in-house training
- Ongoing coaching and mentorship
- Study support for an external qualification, opening doors for further growth
🔍 Interested? Learn more today.
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