Enterprise
Customer Service Phone Support - Damage Recovery Team
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Enterprise Mobility – Support Assistant, Damage Recovery (Victoria Road, Aldershot)
Overview
We’re Enterprise Mobility, a family-owned, global mobility leader with a $39 billion turnover, nearly 90,000 team members, and operations in 95 countries. Led by CEO Chrissy Taylor—the third generation of the Taylor family—we prioritise long-term success for our people, customers, and business.
To enhance customer service and increase mobility options, we’re hiring for the Damage Recovery department.
Location
Victoria Road, Aldershot, GU11 1EJ
Hours
Monday to Friday, between 8:00–18:00 (Shift options: 8:00–17:00 or 9:00–18:00).
Salary
£26,450.00
Start Date
July/August
About The Role
The Damage Recovery department recovers vehicle damage costs for the UK & Ireland. You’ll collaborate closely with branches, handling direct enquiries from customers while liaising with managers and other departments to investigate damage claims.
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As a Support Assistant, you’ll serve as a critical point of contact for customers, guiding claims through to resolution. With training and support, you’ll develop expertise in:
- Customer service
- Negotiation
- Debt recovery
- Administrative processes
- Basic litigation workflows
Our promote-from-within culture allows you to grow professionally, earning raises and pursuing promotion opportunities based on performance—not just tenure. You’ll have a flexible career path ranging from Support Assistant to Head of Claims, with pathways into management or specialist roles.
Who Can Apply?
- Entry-level candidates seeking their first role
- Claims specialists eager to advance their career
Responsibilities
- Provide exceptional customer service via phone and email
- Resolve customer complaints with fair and practical solutions
- Negotiate payment arrangements for damage claims
- Maintain high standards of work ethic and professionalism
- Ensure accuracy and consistency in administrative processes
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Requirements
We value:
- Customer service aptitude
- Strong communication skills and attention to detail
- Competitive drive with a focus on meeting targets
- Time management abilities
- Proficiency in Microsoft Office, internet, and telephone skills
Note: All candidates must pass a security check covering financial probity and basic criminality.
Educational or socio-economic background does not limit consideration. If you require accommodations during recruitment, please notify us.
Why Join Us?
This isn’t just a job—it’s an investment in your future. We offer:
- A dynamic, supportive culture
- Career progression based on merit
- A flexible journey shaped by your ambition
- Excellence in teamwork, skill-building, and recognition
Ready to take the first step? Apply now—Jul/Aug start available.
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