NatWest Group
Customer Service, Premier Banking Officer
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Customer Service, Premier Banking Officer
Join us as a Premier Banking Officer
This is a chance to join our Premier 24 NatWest Invest, Customer Help & Support team, supporting customers with their investment products and services. The skills you learn and the qualifications you gain in this role could lay the foundations for the rest of your career. We’ll give you top class training, and you’ll work towards gaining a highly regarded CF1 qualification within your first ten months.
What you'll do
As a Premier Banking Officer, you'll be at the forefront of our customer interactions, supporting customers over the phone with their investment servicing needs, in a fast-paced customer environment. You'll provide expert support to new and existing customers, assisting with complex and sometimes challenging investment-related queries. Your ability to think on your feet and adapt to changing customer needs will be key to delivering excellent service.
Your responsibilities will include supporting customers on the telephone across a range of investment products. This role provides excellent exposure to banking services and offers great opportunities for learning and professional growth.
Your Duties Will Include
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- Handling a diverse range of customer calls with professionalism, patience, and expertise, often managing challenging scenarios related to specialist investment products
- Delivering outstanding service and building trusted, productive relationships with customers
- Maintaining and updating knowledge of the investment products and services we offer
- Ensuring accurate customer records are maintained
- Resolving queries efficiently while maintaining a high standard of customer care in a fast-moving environment with evolving demands
The skills you'll need
This role could be ideal if you have experience in customer service. While prior banking experience is advantageous, it is not essential.
We’re Looking For Individuals Who Demonstrate
- A strong customer-first focus and commitment
- Enthusiasm for learning and developing expertise in investment products
- Excellent communication skills, with the ability to engage effectively and confidently over the phone, adapting to a variety of customer and stakeholder needs in challenging situations
- Ability to remain calm and effective under pressure in a fast-paced environment
- Strong planning, organisational abilities, and computer literacy
- A self-motivated, proactive approach and the capacity to work independently and well within a team
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Working here
We're here for our customers so you’ll need to have a flexible working approach to cover different working patterns between the hours of 8am – 6pm. You'll be required to work 1.5 days a week in the office. You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level.
This job does not meet Skilled Worker Visa sponsorship requirements.
How We'll Reward You
You’ll join on a competitive salary of £27,090 and in addition you’ll receive a contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through NatWest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be required to work bank holidays. Visit our rewards and benefits page for more information on the benefits packages we offer.
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