Chisholm Hunter
Customer Service & Repairs Administrator - Bromely
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Customer Service & Repairs Administrator - Bromely
Customer Service and Repairs Administrator – Bromley (Fully Onsite – Monday to Friday)
Starting Salary: £12.71+ (depending on experience)
Location: Bromley
Company: Chisholm Hunter – UK’s award-winning Swiss luxury jeweller & timepiece retailer since 1857
"Voted one of The Sunday Times Best Places to Work 2025 and 2026!"
About the Role
Our family-owned business is thrilled by the expertise and artistry behind our Swiss luxury products, and our promise to deliver an unparalleled ‘A Cut Above’ customer experience. Driven by our HEART values – Honesty, Excellence, Accountability, Respect and Teamwork – we uphold the highest standards in service and curation of our offerings.
We’re looking to join our team a Customer Service and Repairs Administrator based in our Bromley store – the role at the heart of our operations, bridged repair requests, luxury transactions, and daily store excellence.
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Responsibilities
Your role will include:
- Supporting branch management in reviewing and analysing performance targets for repairs and special orders
- Ensuring merchandising, visual displays, and seasonal campaigns meet our luxury retail standards
- Managing full accounts reconciliations and banking transactions, including Monday end-of-week returns
- Conducting daily stock audits and counts for financial accuracy
- Overseeing incoming and outgoing stock including tote preparation for dispatch
- Processing customer repair enquiries and special orders holistically
- Maintaining high-end customer service standards, fostering meaningful rapport and warmth in every interaction
- Collaborating closely with the team to contribute to the store’s positive work environment
- Handling all other administrative needs ambitiously
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Requirements
Success in this position demands the following:
- Experience in a commercially-focused (preferably retail) or administrative role
- Proficiency with Microsoft Office software
- Enthusiasm for learning and growing in retail and product expertise
- Confidence in working independently and within a team, with initiative
- Strong communication and organisational skills
Why Join Us?
We offer more than compensation:
- Excellent career progression with clear growth opportunities
- Fully-funded industry training and certifications
- 29 days annual leave
- Company life assurance (3x your salary for staff protection)
- Generous staff and spouse discounts on our premium collection
- Colleague incentives for exceptional contributions
Want to be part of a legacy-driven, award-winning team of luxury specialists? [Apply now](# — your journey starts in Bromley.]
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