LANXESS Limited
Customer Service Representative
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Job Highlights
LANXESS UK is seeking a Customer Service Representative to join our Inorganic Pigments EMEA Customer Service Team at our Branston site. This is an excellent opportunity to play a key role in delivering high quality service to a diverse customer base while working within a collaborative, international environment.
About the Role
Reporting locally to the Area Sales Manager – UK & Eire, you will be responsible for building strong business partnerships with customers by understanding their individual needs, order patterns, and priorities.
You will take ownership of a portfolio of global key, major, and local accounts and manage the customer relationship. The role requires excellent technical and operational customer service skills, with the ability to work confidently and independently in a fast paced environment.
Your responsibilities will cover the full order lifecycle, including order entry, processing, and maintenance, as well as proactive customer communication and issue resolution.
Main Responsibilities
- Take ownership of customer accounts and manage relationships with both internal and external stakeholders.
- Communicate effectively with customers, Area Sales Managers, , logistics, production, laboratory teams, and European counterparts to meet customer requirements.
- Manage customer enquiries, master data maintenance, order tracking, and expediting.
- Create and maintain customer pricing records and support billing processes, including reviewing errors and issuing corrections.
- Discuss availability issues with customers and agree solutions such as lead time negotiation or alternative options.
- Monitor inventory status and product availability, supporting accurate demand planning and forecasting.
- Identify changes in customer demand, provide feedback to the sales team, and adjust forecasts accordingly.
- Support Supply Chain teams in establishing appropriate inventory levels based on customer forecasts.
- Proactively manage customer quality concerns, ensuring timely and sensitive communication.
- Monitor sales order blocks and escalate promptly to support swift resolution.
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Experience / Skills
About You!
You will be a confident customer service professional who enjoys managing multiple priorities and building strong working relationships.
Essential
- Fluent in English (written and spoken)
- Strong customer service and interpersonal skills
- Excellent problem solving ability
- Able to manage time effectively and work with minimal supervision
- Active team player who supports collaboration and knowledge sharing
Desirable
- Working knowledge of German would be an advantage
- Experience using SAP
- Proficiency in Microsoft Word, Excel, PowerPoint, and Dynamics CRM
What to Expect
If your application is successful, you’ll first have a conversation with a member of our Talent team. Shortlisted candidates will then be invited to an on-site interview, where you'll meet the Hiring Manager and key team members. This is a great opportunity to gain insight into the role, our culture, and how we work.
Please Note No agency approaches.
Recruitment is managed centrally by our Talent team. Any direct approaches to hiring managers will not be considered or eligible for fee payment.
Contract Type: Regular
Who we are
LANXESS is a leading specialty chemicals company with sales of EUR 6.4 billion in 2024. The company currently has about 11,800 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.
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What we offer you
- Compensation: We offer competitive compensation packages, inclusive of a global bonus program and an individual performance bonus program.
- Comprehensive Benefits: We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
- Work-Life & Flexibility: We support you in maintaining a balance between working hours and personal life. With our global “Xwork” program, we offer flexible working arrangements in all countries in which we operate.
- Training & Development: We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
- Diversity: For us, talent matters, we welcome everyone who commits to our values. We strongly believe that including diverse perspectives makes us more innovative and enhances our competitiveness. Therefore, we embrace the uniqueness of every single individual and are truly committed to supporting our people in developing their individual potential.
Interested? Apply today with your full up to date CV and we will be in touch with you soon.
Lanxess UK is an equal opportunities employer. If you require any adjustments during the application or interview process, please contact the Recruitment team.
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