Brightwater Recruitment
Customer Service Representative
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I’m working with a leading distribution company for the plumbing and bathroom sector based in Lisburn who are looking for a Customer Service Representative to join their growing sales office team.
Key Responsibilities:
- Handle telephone and email enquiries from customers and trade professionals with professionalism and efficiency
- Generate accurate sales quotations and orders while proactively promoting existing and new products through outbound calls
- Liaise with customers regarding stock availability or discrepancies, offering alternative solutions and upselling where possible
- Provide internal sales support to field representatives and assist with after-sales support, including price and invoice queries
- Represent the company at industry trade shows and marketing events to build relationships and enhance brand presence
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Key Requirements:
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- At least two years’ experience in sales and customer service, preferably within plumbing or heating industries
- Strong communication skills with a professional telephone manner and ability to manage multiple priorities
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and experience creating sales reports
- Ability to work both independently and as part of a team, demonstrating strong interpersonal skills and initiative
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