• Answer queries from our customers across our product range and use our customer-centric approach to call taking to provide great outcomes.
• Make calls to third parties (e.g. ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers are in receipt of their income or mortgage funds within a reasonable time period.
• Produce quotes and/or re-quotes over the telephone.
• Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure all queries are answered accurately and result in the best customer experience.
• Liaise with internal & external customers and third parties to ensure relationships are developed and maintained.

What do we look for?

To be successful in this role, we look for people who are customer-oriented and have their best interest at the heart, as well as the following:

• Previous experience within a telephony customer services function.
• Educated to GCSE level (or equivalent), including passes in English and Maths (at grade C or above).
• Able to explain complex information in plain, simple English and adapt your language for different audiences when required.
• Passionate about delivering great customer service and a willingness to go the extra mile to ensure customer satisfaction.
• Experienced in using Microsoft Office (Outlook, Word, Excel).

What can we offer you?

• A Competitive Salary, Pension Scheme and Life Assurance.
• A generous and highly achievable bonus scheme – paid annually based on individual and company performance against targets.
• Opportunity to progress your career in-role with salary increases aligned to growth in skills and knowledge.
• Opportunity to grow your career within Just providing a great foundation to build your career on.
• Learning and Development opportunities - including access to LinkedIn Learning.
• 25 Days Annual Leave plus an Additional Day on us for your Birthday.
• Private Medical Cover and Income Protection, just in case.
• FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site).
• A variety of Employee Funded Benefits available to you via our Online Benefits Portal.
• Plus, several additional purchase options available for you and your loved ones.

Why Just?

At Just you’ll have the opportunity to develop your career, whilst making a difference to the lives of those around you. You’ll be part of a company with a strong and distinctive culture - we’re ambitious, curious and collaborative – and every decision we make centres around being Just and delivering the best outcomes for our customers.

We’re committed to building a more sustainable business, and we’re working hard to make progress against our Net Zero targets. We're reducing our reliance on fossil fuels in our offices, switching to more sustainable sources of energy and we're investing more of our money in green and social assets.

Valuing diversity of thought and fostering a sense of belonging is critical to our business success, driving innovation and balanced decision making. Our work on DEIB (Diversity, Equity, Inclusion and Belonging) aims to deliver a brilliant employee experience underpinned by a sense of belonging, where our people feel proud to work at Just. We remain committed to our publicly disclosed HM Treasury Women in Finance Charter and Race at Work Charter targets and support a wide range of employee network and events, championing issues including intergenerational working, social mobility and neurodiversity.

Be Bold. Be Brilliant. Be Just.

Apply Now