TT Electronics plc
Customer Service Representative
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Customer Service Representative
Company Overview
COME JOIN OUR JOURNEY!
When you join TT, you join our global community of visionaries, creators, and achievers dedicated to engineering and manufacturing electronic solutions enabling a safer, healthier and more sustainable world. Simply put, we are a global manufacturer with a passion for engineering advanced electronics that benefit our planet and people for future generations. We are committed to having a positive impact on the world through a culture built around safety, transparency, collaboration, and positive relationships. Our teams are fuelled by performance and expertise, leading the charge in innovation, efficiency and delivering world-class customer service.
Be part of the journey.
Role Overview and Responsibilities
Customer Service Representative (Microelectronics Value Stream)
Are you passionate about delivering outstanding customer experiences?
As a Customer Service Representative in our Microelectronics value stream, you’ll be the primary point of contact between customers and the organisation, ensuring accurate order management, clear communication, and high levels of customer satisfaction.
You’ll play a vital role in ensuring seamless order management and issue resolution, all within a highly regulated, high-precision environment.
Key Responsibilities
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Customer Support & Communication
- Serve as the main point of contact for customers regarding quotes, orders, delivery status, and general enquiries.
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Quote Management
- Support the Sales function with timely submission of quotes and follow-ups to achieve department order intake targets.
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Order Management
- Process customer orders accurately in the SAP ERP system.
- Manage order acknowledgments, changes, and cancellations.
- Coordinate shipment schedules in line with production plans and customer requirements.
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Internal Coordination
- Liaise with production, planning, quality, engineering, and logistics teams to support customer needs.
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Quality, Compliance & Documentation
- Ensure orders comply with customer specifications, contracts, and quality standards.
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Issue Resolution & Continuous Improvement
- Support investigations and resolution of customer complaints and non-conformances.
- Assist with root cause analysis and corrective actions.
Qualifications, Skills and Attributes
What We Look For
- Excellent attention to detail and accuracy in data entry.
- A clear and professional communication style, both written and verbal.
- Highly organised, with the ability to meet strict deadlines.
- A customer-focused, professional, and proactive mindset.
- A calm, solution-oriented approach.
- Confidence in working both independently and collaboratively within a small team.
- Prior experience working within a customer service or sales role within a busy manufacturing business would enhance your application, but is not essential to apply.
You’ll be part of a collaborative, quality-driven team, where precision matters, customer relationships count, and your contribution truly makes an impact.
What We Offer You
- A competitive Salary
- Enhanced pension contributions
- Healthcare cashback plan
- Employee assistance programme
- Site incentive plan
- Financial wellbeing benefit
- Discounted online and high street shopping and lifestyle vouchers
- Cycle to Work Scheme
- Discounted RAC membership
- Discounted Gym membership
- 5 weeks’ (in hours) annual leave plus bank holidays
- A supportive and friendly working environment with a focus on wellbeing and sustainability
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About TT Electronics
- We are committed to Equality, Diversity and Inclusion and actively encourage applications from under-represented groups.
Security & Security Restrictions
Please be aware that many roles at TT Electronics are subject to both security and export control restrictions, meaning limitations relating to nationality may apply. As a minimum, and after the offer stage, all successful candidates must achieve Baseline Personnel Security Standard (BPSS).
TT Electronics is unable to sponsor work visas for this role.
- Required screening:
- Pre-employment Drug and Alcohol Screening
- Health & Safety is held in the highest regard, with the wellbeing of our employees as our top priority.
Company Values & Culture
- Solving technology challenges for a sustainable world
We welcome applications from everyone to celebrate a diverse mix of experiences, backgrounds, and identities. TT is committed to equality of opportunity for all and takes positive steps to ensure an inclusive business.
If you’d like to discuss any reasonable adjustments for your application, contact TTRecruitment@ttelectronics.com.
Join #WeAreTT #BeMeAtTT
TT Electronics does not accept unsolicited CVs from third parties. Any CVs submitted by a third party for this or any other position will not be subject to any recruitment fees if hired.
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